Briana McGregor

• Supervised daily operations to ensure high-quality service and customer satisfaction.
• Trained and mentored team members on product knowledge and operational procedures.
• Implemented efficient workflow practices to enhance productivity during peak hours.
• Monitored inventory levels and coordinated restocking efforts to minimize shortages.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Completed cash and credit card transactions accurately using POS software.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Enforced company policies and regulations with employees.

• Demonstrated empathy and kindness to demonstrate positive character traits.
• Organized and cleaned the house by picking up toys and [Action] for a clean house when the parents arrived after activities.
• Provided age-appropriate, fun, and educational activities for children aged [5] to [12].
• Helped children with homework assignments and special projects in a variety of subjects in order to help them succeed academically.

Provided friendly customer service in a fast paced environment while maintaing accuracy and proffesionalism. I managed cash transactions accurately and balanced registers. Adapted to multiple roles quickly including front counter, drive thru, and dining room.

• Gave staff members training on how to run events and follow safety procedures.
• Kept track of allergies and dietary restrictions, ensuring that campers received the proper meals and snacks.
• Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
• Oversaw camper activities in order to address behavioral issues while also encouraging fun, safety, and inclusivity.
• Gave clear instructions to activity and program participants in order to ensure their enjoyment and safety.