Briana McGruder
Humble,TX
Summary
Proven track record of enhancing customer satisfaction and safety as an Uber Partner, excelling in crisis management and efficient time management. At EGS/Alorica, fostered strong client relationships through exceptional communication and problem-solving abilities. Demonstrated flexibility and attention to detail, consistently exceeding service standards without compromising passenger safety or comfort.
Overview
12
12
years of professional experience
Work History
Uber Partner
Uber
11.2017 - Current
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Adhered to all safety regulations and traffic laws while driving.
- Responded to passenger concerns and complaints politely and professionally.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Observed passengers during the journey and reported any suspicious behavior.
- Delivered passengers to destinations safely and on time.
- Remained calm and poised in emergent situations.
Customer Service Representative
EGS/Alorica
09.2012 - 11.2017
- Responded to customer requests for products, services, and company information.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Bachelor Of Applied Science - Human Resources Management
University of Phoenix
Marietta, GA05.2014
Skills
- Punctuality
- Flexibility
- Situational Awareness
- Passenger transportation
- Special Needs Passengers
- Efficiency and Time Management
- Customer Relationships
- Dependable and Trustworthy
- Crisis Management
- Problem-solving abilities
- Dependable and reliable
- Excellent Communication
- Decision-Making
- Passenger Assistance
- Ability to Lift 50 Pounds
- Passenger Safety
- Attention to Details
Additional Information
Current Passport
Timeline
Uber Partner
Uber
11.2017 - Current
Customer Service Representative
EGS/Alorica
09.2012 - 11.2017
Bachelor Of Applied Science - Human Resources Management
University of Phoenix
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