Briana McNeal
Chicago,IL
Summary
Focused patient care professional accustomed to prioritizing and delivering basic patient care. Offers 10 years of comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation. Recognized by patients for delivering five-star patient care.
Overview
5
5
years of professional experience
Work History
Patient Care Assistant
Ascension St. Mary's Hospital
Chicago, IL
06.2020 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Gathered medical information, weight and height measurements and vital signs.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Pharmacy Technician
CVS Pharmacy
Melrose Park, IL
04.2018 - 06.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
Insurance Agent
Go Health
Chicago, IL
01.2018 - 04.2018
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Education
No Degree - Cosmetology
Tricoci University of Beauty Culture
Chicago, ILHigh School Diploma -
Richard T. Crane
Chicago, ILAssociate of Applied Science - Nursing
Northwestern College
Bridgeview, IL06.2022
Associate of Applied Science - Medical Assisting
Coyne College
Chicago, IL06.2013
Skills
- Patient Reassurance
- Organizational Standards
- Interdisciplinary Care
- Medical Equipment Transport
- Linens Management
- Multi-Line Telephone System Operation
- Customer Service
- Collaboration
- Flexible and Adaptable
Timeline
Patient Care Assistant
Ascension St. Mary's Hospital
06.2020 - Current
Pharmacy Technician
CVS Pharmacy
04.2018 - 06.2020
Insurance Agent
Go Health
01.2018 - 04.2018
No Degree - Cosmetology
Tricoci University of Beauty Culture
High School Diploma -
Richard T. Crane
Associate of Applied Science - Nursing
Northwestern College
Associate of Applied Science - Medical Assisting
Coyne College
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