Briana M. Diaz
Los Angeles,CA
Summary
Dedicated and customer-focused service professional with 7 years of experience delivering high quality service in fast-paced environments. Skilled in effective communication, order-accuracy, and maintaining a positive guest experience under pressure. Proven ability to work collaboratively with team members while handling multiple tasks efficiently. Committed to cleanliness, safety standards, and ensuring every customer leaves satisfied with their experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
Mariscos El Chito
07.2018 - Current
Customer Service
-Provided fast, friendly service to customers daily, ensuring a positive dining environment
-Resolved customer complaints professionally and efficiently, maintaining a calm demeanor under pressure
Teamwork & Efficiency
-Collaborated with kitchen and wait staff to deliver timely and correct orders during high-volume hours
-Maintained cleanliness and organization in the dining and prep in compliance with health and safety standards
-Adapted quickly to schedule changes and stepped int o assist across multiple roles as needed
Education
Bachelor of Science - Health Science
California State University, Sacramento
01.2024
High School Diploma -
Fransisco Bravo Medical Magnet Senior High School
Los Angeles, CA05-2019
Skills
- Microsoft Office (Excel, Powerpoint), troubleshooting skills, multichannel support (email, phone, social media)
- Active listening and clear written and verbal communication skills
- Multi-tasking in high-pressure environments
Community Service
Volunteer, Ivy Creek Healthcare and Wellness Centre, San Gabriel, CA, 06/2018, 08/2023, Assisted patients throughout the facility, Effectively communicated with activities coordinator to schedule and prepare for events
Certification
West Coast EMT Certification
April 17, 2025
Basic Life Support Certification
March 17, 2025
Languages
English
Spanish
Timeline
Cashier Team Lead
Mariscos El Chito
07.2018 - Current
Bachelor of Science - Health Science
California State University, Sacramento
High School Diploma -
Fransisco Bravo Medical Magnet Senior High School
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