Briana Mendoza

Guest Service Associate from October 2019 - July 2021

• Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
• Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
• Assisted guests with booking reservations, resulting in higher occupancy rates.
• Maintained a clean and welcoming lobby area to create a positive first impression for guests.
• Handled phone inquiries professionally, contributing to increased bookings and repeat customers.

Promoted to Lead Guest Service Associate from July 2021 to July 2022.

• Managed front desk operations, ensuring a smooth and pleasant guest experience.
• Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
• Created lasting relationships with loyal customers by anticipating their needs, leading to increased return visits.

Promoted to Center Manager at our Richmond,TX location: August 2022 - Currently

• Increased team productivity by implementing streamlined processes and effective communication strategies.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
• Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Onboarded new employees with training and new hire documentation.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Beauty Advisor from August 2017 - May 2018

• Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
• Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
• Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
• Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.

Lead Cashier from May 2018 - July 2021

• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Mentored junior cashiers in the proper handling of difficult situations, fostering a supportive work environment.
• Helped customers complete purchases, locate items, and join reward programs.
• Maintained stock to meet expected customer demand.

• Improved customer satisfaction by providing friendly and efficient service at the register.
• Enhanced team productivity by maintaining a clean and organized workspace for crew members.
• Ensured accurate order fulfillment with diligent attention to details while assembling meals.
• Contributed to increased sales by upselling menu items and promoting special offers.
• Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
• Took orders, prepared meals, and collected payments.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.