Briana Mendoza
Rosenberg,USA
Summary
Customer-focused professional with 5+ years of experience in client service, team leadership, and issue resolution. Promoted into multiple leadership roles for high performance and dedication. Known for building strong client relationships, streamlining operations, and fostering team collaboration. Eager to apply service excellence and attention to detail in a financial services environment.
Overview
9
9
years of professional experience
Work History
Guest Service Associate & Center Manager
European Wax Center
10.2019 - Current
- Led daily operations of the center, driving team performance and client satisfaction
- Resolved client concerns promptly and professionally, increasing client loyalty
- Trained and mentored new hires, fostering a collaborative and productive work environment
- Streamlined check in, booking, and checkout processes to enhance efficiency
Beauty Advisor & Lead Cashier
Ulta Beauty
08.2017 - 07.2021
- Delivered exceptional customer service through personalized product recommendations
- Increased sales through effective upselling and strong product knowledge
- Trained team members and managed front-of-store operations during peak hours
Crew Member
Freebirds World Burrito
10.2016 - 02.2017
- Maintained fast-paced service while ensuring order accuracy and cleanliness
- Supported team efficiency through strong collaboration and reliability
Education
Associates of Science - Engineering Design
Wharton County Junior College
Wharton, TXHigh School Diploma - undefined
B.F. Terry High School
Rosenberg, TX05.2017
Skills
- Customer Service
- Multi-Channel Communication (Phone, In-person, Email)
- Training and mentoring
- Time management
- Conflict resolution and problem solving
- Data entry and filing
Timeline
Guest Service Associate & Center Manager
European Wax Center
10.2019 - Current
Beauty Advisor & Lead Cashier
Ulta Beauty
08.2017 - 07.2021
Crew Member
Freebirds World Burrito
10.2016 - 02.2017
High School Diploma - undefined
B.F. Terry High School
Associates of Science - Engineering Design
Wharton County Junior College