Summary
Overview
Work History
Education
Skills
Timeline
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Briana Michaels

Spokane

Summary

Dynamic leader with proven expertise in staff management and complex problem-solving, honed at The Summit Kitchen. Excelled in enhancing customer satisfaction and streamlining inventory, achieving significant improvements in team performance and service delivery. Skilled in team leadership and verbal communication, adept at fostering professional environments and developing key relationships. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Manager

The Summit Kitchen
04.2022 - 06.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.

Bartender, Manager, Server

Lost Boys Garage
08.2020 - 04.2022
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.

Bar Manager

The Steam Plant
01.2018 - 03.2020
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Streamlined inventory management for optimal stock levels and reduced waste.

Education

High School Diploma -

Ferris High School
Spokane, WA
2004

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management
  • Policy Implementation
  • Schedule Preparation
  • Performance Evaluations
  • Product Management

Timeline

Manager

The Summit Kitchen
04.2022 - 06.2024

Bartender, Manager, Server

Lost Boys Garage
08.2020 - 04.2022

Bar Manager

The Steam Plant
01.2018 - 03.2020

High School Diploma -

Ferris High School

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Briana Michaels