Briana Michaud
Port Charlotte,Florida
Summary
Dedicated and compassionate Licensed Practiacal Nurse (LPN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude, and excellent customer service.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Transitional Care Management Nurse
Millennium Physicians Group
10.2024 - Current
- Coordinate care for patients transitioning from hospital/ nursing facility back to home and community
- Conduct timely post-discharge outreach to assess patient needs, review medications, identify barriers and address potential complications
- Provide patient and caregiver education regarding medications, treatment plans, follow-up appointments and disease management
- Coordinate with physicians, specialists, pharmacies, home health agencies and other healthcare providers to ensure continuity of care
- Identify changes in patient condition and communicate concerns to the appropriate healthcare provider for timely intervention
- Assist patients with scheduling and attending follow up appointments and obtaining necessary services and resources
- Document patient assessments, interventions, education and care coordination activities accurately and in accordance with clinical and organizational standards
- Utilize clinical judgement communication, and care-management skills to reduce gaps in care, support positive outcomes and help prevent avoidable hospital readmissions.
Licensed Practical Nurse
Centerplace Health
04.2024 - 10.2024
- Administered medications and monitored patient vital signs to ensure optimal health outcomes.
- Collaborated with healthcare team to develop and implement individualized patient care plans.
- Assisted in diagnostic procedures, providing support to physicians and enhancing patient comfort.
- Educated patients and families on health management techniques and post-discharge care instructions.
- Perform patient assessments, obtain vital signs, review medications and collect patient medical history.
- Assist provider in procedures/ wound care
- Administer medications, injections, treatments and other clinical procedures.
- Answering patient calls and determining how to assist them.
- Maintain patient confidentiality and adhere to clinical, regulatory and organizational standards.
Licensed Practical
Dr Susan Williams Pediatrics
06.2016 - 04.2024
- Prepared patients for examinations, tests, or treatments, explaining procedures to ensure understanding and comfort.
- Collected and processed patient samples, performing routine laboratory tests to support accurate diagnosis and treatment.
- Prepare patients for examinations, tests, or treatments and explain procedures.
- Evaluated nursing intervention outcomes and conferred with other healthcare team members.
- Measure and record patients' vital signs, such as height, weight, temperature, blood pressure, pulse, or respiration.
- Provide basic patient care or treatments, such as taking temperatures or blood pressures, dressing wounds, assisting in catheterizations, performing hearing and vision screenings.
- Answer patients' calls and determine how to assist them.
Customer Service Representatives
Charlotte Sun Newspaper
01.2013 - 06.2016
- Referred unresolved customer grievances to designated departments for timely resolution.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Checked to ensure appropriate changes were implemented to effectively resolve customer problems.
- Documented customer interactions and transactions, capturing inquiries, complaints, and the actions taken.
- Conferred with customers by telephone or in person to provide information about products or services, process orders, cancel accounts, and gather details of complaints.
Fast Food and Counter Workers
Dairy Queen
08.2010 - 01.2013
- Supervised and trained employees to ensure effective team performance and service quality.
- Prepare and serve cold drinks, frozen milk drinks, or desserts, using drink-dispensing, milkshake, or frozen-custard machines.
- Monitored supply levels and ordered food items to ensure adequate inventory.
- Accept payment from customers, and make change as necessary.
- Recorded customer orders and computed bills accurately using cash registers and multi-counting machines.
- Balanced cash register receipts and payments to ensure accuracy at end of shifts. in cash registers.
- Monitor and order supplies or food items, and restock as necessary to maintain inventory.
- Processed customer payments efficiently to facilitate smooth transactions. from customers, and make change as necessary.
- Addressed customer orders, comments, and complaints to enhance satisfaction and service experience.
Education
Associate of General Studies - General Studies
Florida Southwestern State College
Punta Gorda, FL12-2023
Vocational, Licensed Practical Nurse
Charlotte Technical College
Port Charlotte, FL05-2016
High School - General Studies
Port Charlotte High School
Port Charlotte, FL05-2013
Skills
- Diagnostic Tests
- Medical Terminology
- Setting Appointments
- Basic Patient Care
- Medical Prescription
- Patient Preparation
- Medical History Documentation
- Blood Pressure
- Direct Patient Care
- Electronic Medical Record
- Computerized Physician Order Entry
- Nursing Care
- Cardiopulmonary Resuscitation (CPR)
- Data Entry
- Medical Privacy
- Primary Care
- Patient Assistance
- Patient Treatment
- Care Management
- Patient/Family Education
- Triage
- Caregiving
- Clinical Experience
- Vital Signs
- Patient Education And Counseling
- Medical Records
- Care Coordination
- Nursing Practices
- Medication Administration
- Nursing
- Pediatrics
- Vaccine/Medication administration
- Florida Shots Knowledge
- Vaccine records knowledge
Certification
- LPN License
- CPR Certified
Timeline
Transitional Care Management Nurse
Millennium Physicians Group
10.2024 - Current
Licensed Practical Nurse
Centerplace Health
04.2024 - 10.2024
Licensed Practical
Dr Susan Williams Pediatrics
06.2016 - 04.2024
Customer Service Representatives
Charlotte Sun Newspaper
01.2013 - 06.2016
Fast Food and Counter Workers
Dairy Queen
08.2010 - 01.2013
Associate of General Studies - General Studies
Florida Southwestern State College
Vocational, Licensed Practical Nurse
Charlotte Technical College
High School - General Studies
Port Charlotte High School