Summary
Overview
Work History
Education
Skills
Timeline
Generic

Briana Miller

Los Alamitos,CA

Summary

Motivated and adaptable aspiring veterinary assistant pursuing the education to become a registered veterinary technician. Equipped with strong client service experience, organizational skills, and some hands-on exposure to animal care. Proven ability to learn quickly, manage multiple priorities, and foster positive client relationships in fast-paced environments. Committed to supporting veterinary teams in delivering excellent care to patients and their owners.

Overview

7
7
years of professional experience

Work History

Senior Veterinary Receptionist

Primary Care Animal Hospital
Long Beach, CA
05.2024 - Current
  • Implemented quality control measures to verify accuracy in billing procedures for services rendered.
  • Coordinated with external laboratories for sample collection pickups and deliveries, with timely processing of tests and results.
  • Managed a team of five veterinary receptionists, providing guidance and support to ensure smooth daily operations with two to three doctors a day.
  • Assisted in the management of inventory supplies, such as medications, pet food, and other retail products.
  • Resolved client complaints or concerns promptly and professionally to maintain high levels of client satisfaction.

Assistant Manager

Extra Space Storage
Hawaiian Gardens, CA
06.2023 - 05.2024
  • Meet sales goals through unit rentals, unit insurance, and moving supplies.
  • Guide new customers through rental processes and agreements, and retain existing customers.
  • Maintain facilities: sweeping, mopping, changing light bulbs, painting, and assisting with making the property audit-ready at all times.
  • Frequently traveled to other store locations for additional support.

Senior Veterinary Receptionist

Aliso Viejo Animal Hospital
Aliso Viejo, CA
11.2022 - 06.2023
  • Received over 15 patients daily, and documents a brief medical summary and vital signs at check-in.
  • Trained onboarding staff on office standards, insurance claim processes, and hospital protocols.
  • Over 10 Google and Yelp reviews involve my service and care.
  • Answered a high-volume, multi-line phone system, and responded to over 40 product and service inquiries online daily.
  • Consulted with managers to address employee performance, equipment needs, and work schedules on a biweekly basis.

Baker/Shift Leader

We Are Bakers LLC /Smoking Tiger
Cerritos, CA
02.2022 - 11.2022
  • Executed 10 to 15 recipes daily, and confirmed all batches meet company standards.
  • Packaged, labeled, and dated over 60 finished products.
  • Decorated and assorted 1 to 3 batches of each cookie, scone, and croissant for same-day display.
  • Executed a 15-step food safety and cleaning checklist to prevent foodborne illnesses and limit safety hazards.
  • Developed new hires for their assigned roles, and connected weekly with staff on workflow.

Member Service Representative I

Southland Credit Union
Los Alamitos, CA
06.2021 - 02.2022
  • Assisted with over 70 transactions a day, including deposits, withdrawals, loan payments, issued cashier checks, etc.
  • Received a minimum of 35 Medallia reviews (10/10) from members' surveys.
  • Guaranteed branch compliance with audit and security standards, policies and procedures, and loss prevention measures.
  • Researched and resolved over 50 members' inquiries on their personal savings, checking, and lines of credit accounts.

Guest Service Assistant

Walt Disney Parks & Resorts U.S. Inc
Anaheim, CA
05.2019 - 09.2021
  • I registered over 50 guests a day and delivered personable guest service to each one by creating memorable experiences.
  • Addressed over 100 inquiries a day for a variety of services, such as dining reservations, transportation, entertainment venue recommendations, hotel amenity requests, and other Disney-exclusive services.
  • Participated in upselling upgraded room types, with services averaging over 25 packages per quarter.

Client Service Representative

Wagly Veterinary Hospital & Pet Campus
Tustin, CA
07.2020 - 04.2021
  • Checked in patients for veterinary consultations, surgical visits, boarding, and grooming for approximately 60 animals per day.
  • Digitized over 50 patient records and organized files in Cornerstone daily.
  • Administered medication and provided medical treatment for 1 to 5 patients daily for medical boarding.
  • Provided support to veterinary technicians by preparing necessary documents before each appointment.

Lead Veterinary Receptionist

AmeriVet Veterinary Partners Inc
Anaheim, CA
04.2018 - 05.2019
  • Educated and guided a minimum of 30 clients daily on preventative care and insurance resources.
  • Scheduled appointments for veterinary consultations, surgical visits, and accommodated walk-in patients.
  • Resolved grievances with clients, and improved how staff served both clients and patients.
  • Managed front office tasks, including customer retention, employee management, and vendor/client billing.

Education

Post Secondary Education - Veterinary Science

Orange County Veterinary Assistant School
Garden Grove, CA
03-2026

Skills

  • Animal care
  • Supervising experience
  • Vaccine protocols
  • Proficient in Avimark and familiar with Cornerstone
  • Issue and complaint resolution
  • Phone etiquette

Timeline

Senior Veterinary Receptionist

Primary Care Animal Hospital
05.2024 - Current

Assistant Manager

Extra Space Storage
06.2023 - 05.2024

Senior Veterinary Receptionist

Aliso Viejo Animal Hospital
11.2022 - 06.2023

Baker/Shift Leader

We Are Bakers LLC /Smoking Tiger
02.2022 - 11.2022

Member Service Representative I

Southland Credit Union
06.2021 - 02.2022

Client Service Representative

Wagly Veterinary Hospital & Pet Campus
07.2020 - 04.2021

Guest Service Assistant

Walt Disney Parks & Resorts U.S. Inc
05.2019 - 09.2021

Lead Veterinary Receptionist

AmeriVet Veterinary Partners Inc
04.2018 - 05.2019

Post Secondary Education - Veterinary Science

Orange County Veterinary Assistant School

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