Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Work Availability
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Briana Milton

Hagerstown,MD

Summary

Service-oriented Associate Manager with commitment to excellence and more than 2 years of experience. An effective collaborator known for excellent organizational and teamwork abilities. Proven history of efficiency and reliability. I have developed a strong understanding of product knowledge, allowing me to offer personalized recommendations. I adapt quickly to new situations, company cultures, and work processes. I am adept at promoting current sales, reaching out to clients, processing transactions, and resolving customer complaints. I possess robust customer service and communication skills. Currently, I am enrolling in college to pursue a degree in business management and am seeking opportunities to launch my career in this field.

Overview

2
2
years of professional experience

Work History

Associate Manager

Polo Ralph Lauren Children's Factory Store
11.2023 - Current
  • Oversaw training and onboarding process for all newly hired employees within Polo Children.
  • Championed employee engagement initiatives, boosting morale and promoting a positive workplace culture.
  • Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Collaborated with Kronos (UKG) for weekly payroll processing, timecard approvals, and the creation of associate schedules.
  • As the Associate Manager, I supported the General Manager in the creation of strategic plans, managing the execution of plans to ensure a profitable business
  • Drive networking and recruitment activities in your store market
  • Actively engage in ongoing talent development conversations, providing employees coaching, feedback and learning opportunities
  • Maintain exceptional productivity standards through managing processes and store execution, including supporting with inventory control and management to achieve store shrink goals


Selling Manager

Polo Ralph Lauren Children's Factory Store
10.2022 - 11.2023
  • Participate in the recruitment and interview process as needed, supporting Store Management to build and develop a team with the customer at its core, who can deliver the store vision
  • Demonstrated track record of success, including the ability to establish and maintain positive working relationships with customers, management, and colleagues.
  • Support the store client development strategy by conducting community outreach in your market
  • Effective planning, prioritization, and time management abilities
  • Innovative sales methods and fulfilling daily and weekly business objectives through the allocation and supervision of tasks, goals, and priorities for the sales associate team
  • Assist store management in analyzing business trends and executing business initiatives for my store location.
  • Participate in the recruitment and interview process as needed, supporting Store Management to build and develop a team with the customer at its core, who can deliver the store vision
  • Understand and communicate sales and profit performance tools and resources to the store team
  • Provide ongoing feedback to Store Management on team successes and opportunities as well as product category opportunities or needs



Selling Supervisor

Polo Ralph Lauren – Children Store
07.2022 - 10.2022
  • Resolve customer concerns using effective communication and conflict management skills
  • Help navigate store, complete sales, and process returns
  • Check neighboring stores and online options to find items for customers
  • Conducted virtual appointments with clients
  • Enhanced business with continuous improvement in team training, customer engagement, and marketing strategy
  • Worked with foh and Boh staff to support superior service delivery
  • Counted cash and completed bank deposits
  • Improved team knowledge and abilities by training each in proper procedures and standards.
  • Managed inventory control, ensuring adequate stock levels to maximize sales while minimizing overstock waste.
  • Oversaw visual merchandising updates, maintaining an appealing store appearance that attracted customers and increased foot traffic.

Education

High School Diploma -

Harmony Christian
Middletown, NY
06.2019

Skills

  • Product guidance
  • New employee training
  • Meeting deadlines
  • Problem-solving
  • Hospitality and accommodation
  • Financial records oversight
  • Merchandising
  • Promotional support
  • Business Development

Personal Information

Title: Store Manager

Timeline

Associate Manager

Polo Ralph Lauren Children's Factory Store
11.2023 - Current

Selling Manager

Polo Ralph Lauren Children's Factory Store
10.2022 - 11.2023

Selling Supervisor

Polo Ralph Lauren – Children Store
07.2022 - 10.2022

High School Diploma -

Harmony Christian

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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