Summary
Overview
Work History
Skills
Certification
Software
Timeline
Generic

Briana Mingo

Midlothian,IL

Summary

Dynamic professional with extensive experience in customer service and technical compliance, notably at Intertek. I have a proven ability to enhance client satisfaction through critical thinking and problem-solving. I am very skilled in managing complex certification processes while keeping up-to-date knowledge of industry standards. I am very committed to delivering exceptional results and fostering positive client relationships.

I am also a driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Dispatcher

Pomps
09.2024 - Current
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Directed dispatching, routing, and tracking of a number of fleet vehicles.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Certification Reviewer

Intertek (Contract)
10.2023 - 08.2024
  • Conduct thorough technical reviews of product documentation and certification applications to ensure compliance with relevant national and international standards (e.g., ISO, IEC, UL, CE).
  • Assess and verify test reports, design drawings, and technical files for accuracy, completeness, and adherence to certification requirements.
  • Coordinate with testing laboratories and engineering teams to clarify technical queries and ensure accurate certification outcomes.
  • Prepare detailed evaluation reports and provide certification recommendations based on thorough analysis.
  • Maintain up-to-date knowledge of industry standards, regulatory changes, and certification processes.
  • Collaborate with clients to guide them through the certification process, offering technical advice and ensuring a smooth experience.

Label Center Representative

Underwriter's Laboratories (Contract)
03.2023 - 10.2023
  • Process and manage customer orders for UL certification labels, ensuring accuracy and compliance with regulatory standards and UL guidelines.
  • Provide exceptional customer service by assisting clients with label inquiries, order placement, and troubleshooting issues related to label specifications.
  • Verify that all label requests meet UL certification requirements, including proper usage of UL marks, product category codes, and serial numbers.
  • Collaborate with internal teams, such as certification engineers and account managers, to resolve customer issues and ensure label accuracy.
  • Maintain detailed records of label orders, customer communications, and approval processes to ensure traceability and compliance.
  • Educate customers on the proper application and significance of UL labels, ensuring their understanding of regulatory compliance requirements.

Service Technician

Sysmex (Contract)
09.2022 - 02.2023
  • Perform installation, maintenance, calibration, and repair of Sysmex hematology and clinical laboratory equipment at customer sites.
  • Diagnose and troubleshoot equipment issues, providing effective solutions to minimize downtime and ensure continuous operation of diagnostic instruments.
  • Conduct routine preventive maintenance on instruments to ensure optimal performance and compliance with manufacturer specifications.
  • Provide on-site and remote technical support to clients, addressing urgent equipment concerns and resolving service requests promptly.
  • Train laboratory personnel on the proper use, maintenance, and troubleshooting of Sysmex instruments, ensuring they are proficient in their operation.
  • Document all service activities, including repairs, preventive maintenance, and customer interactions, in accordance with company policies and industry standards.

Patient Care Advocate

AllianceRx Walgreens Prime Specialty Pharmacy
10.2019 - 03.2021
  • Serve as the primary point of contact for patients, providing compassionate and personalized support throughout their specialty pharmacy journey.
  • Coordinate the timely delivery of specialty medications, ensuring that patients receive their prescriptions accurately and on schedule.
  • Conduct comprehensive patient assessments to understand their medication needs, address concerns, and provide education on proper medication use and potential side effects.
  • Collaborate with healthcare providers, insurance companies, and internal teams to resolve prescription issues, such as prior authorizations, insurance coverage, and medication refills.

Skills

  • Call Center Operations
  • Excellent customer service
  • Information Literacy
  • Adaptive Written Communication
  • Problem Solving
  • Decision Making
  • Critical thinking
  • Workflow prioritization
  • Prioritizing calls

Certification

Technical Support Fundamentals Coursera https://coursera.org/verify/LPTFJJYTHZC8 August 2018

Gained skills in Customer support, Linux, Binary Code, and basic Troubleshooting.

Software

Oracle
Salesforce
Microsoft 365

Timeline

Dispatcher

Pomps
09.2024 - Current

Certification Reviewer

Intertek (Contract)
10.2023 - 08.2024

Label Center Representative

Underwriter's Laboratories (Contract)
03.2023 - 10.2023

Service Technician

Sysmex (Contract)
09.2022 - 02.2023

Patient Care Advocate

AllianceRx Walgreens Prime Specialty Pharmacy
10.2019 - 03.2021

Similar Profiles

CREATE PROFILE
Briana Mingo