Briana Mitchell
Miami
Summary
Quick-thinking team player with seven years experience guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team, and organizational success. Organized and dependable candidate successful at managing multiple priorities, while being an effective team leader, ensuring highest standards of organization.
Overview
7
7
years of professional experience
Work History
Style Advisor
Equinox
06.2024 - Current
- Transitioned from front desk role to the shop significantly accumulating $25,208 in revenue within the past three months.
- Provided exceptional customer service, addressing concerns promptly and professionally to maintain satisfaction.
- Maintained an organized workspace, ensuring all items were properly labeled, tagged, and ready for presentation on the sales floor.
- Developed strong product knowledge of various brands and designers to effectively assist clients in their selections.
- Collaborated with club management to plan and execute seasonal sales events and promotions.
Operations Manager
American Airlines
01.2022 - 08.2024
- Recognized for enhancing operational efficiency by successfully developing an entry level employee into a leadership role by mentoring and performance coaching.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Maintained compliance with company policies, objectives, and goals.
- Evaluated employee performance. Trained accordingly, increasing employee performance.
Supervisor
American Airlines
04.2018 - 01.2022
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Monitored employee performance, coaching and constructive guidance to address areas of concern.
- Handled customer complaints, resolved issues and adjusted policies to meet needs.
- Set and managed schedules to give proper coverage for required areas.
Education
Certificate - NYC Mayors Office of Film, Theatre & Broadcasting
“Made in NY” Production Training Program
Brooklyn, NY02.2024
Business Marketing
Buffalo State College
Buffalo, NY2018
Skills
- Leadership
- Team Building
- Strategic Planning
- Staff Management
Timeline
Style Advisor
Equinox
06.2024 - Current
Operations Manager
American Airlines
01.2022 - 08.2024
Supervisor
American Airlines
04.2018 - 01.2022
Certificate - NYC Mayors Office of Film, Theatre & Broadcasting
“Made in NY” Production Training Program
Business Marketing
Buffalo State College
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