Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Briana Stevens

Atlanta ,Ga

Summary

A proactive and outcome-oriented Full Desk Recruiter adept in customer service, data entry, claims processing, appeals, and administrative support. Demonstrated ability to consistency exceed revenue targets through strategic business planning. Exceptional at identifying, securing, and managing high-level business deals with both candidates and clients, having contributed to over 500,000 in sales.

Overview

10
10
years of professional experience

Work History

Administrative Assistant (Remote)

TWP - The Working Professionals
06.2020 - Current
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.

Senior Account Executive

Soliant
02.2022 - 03.2024
  • Promoted to Senior Account Executive within 6 months of employment
  • Managed a dynamic team of 85-95 candidates across 19 states, showcasing my ability to maintain strong client and candidate relationships.
  • Top performer on team for 5 consecutive months
  • Drive new business development and client acquisition through cold calling, lead generation, and exceptional services.
  • Communicate duties, compensation, benefits, and working conditions to potential candidates, enabling solid understanding of job expectations.
  • Bring in most placeable candidates to fill open positions for school districts nationwide.
  • Partner with colleagues to cultivate and maintain client relationships to fill open positions.
  • Negotiated contracts that maximized profit margins while maintaining competitive pricing for clients.
  • Mentored junior account executives, fostering a positive work environment and encouraging professional growth.
  • Negotiated pricing, contracts, and terms with key clients to secure new business deals.
  • Increased sales revenue by establishing and nurturing long-term client relationships.

Claims Examiner II

Delta Dental
06.2021 - 02.2022
  • Processed over 198 claims per day
  • Collaborated with insurance adjusters to expedite claim settlements, ensuring fair resolutions for all parties involved.
  • Responsible for reviewing dental claims for accuracy and compliance group and Delta’s processing guidelines
  • Maintained detailed records of all claims activities, ensuring compliance with regulatory requirements and company policies.
  • Responsible for routing claims based on edit messages to appropriate departments based on company and/or regulatory guidelines
  • Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.

Greivance and Appeals Coordinator

Delta Dental
04.2017 - 06.2021
  • Efficiently collect records (x-rays, chart notes, corrected claims) from the provider’s office
  • Responsible for closing cases within 30 days
  • Enhanced appeal resolution rates by thoroughly reviewing and analyzing case documentation.
  • Streamlined appeals process for increased efficiency through consistent tracking and monitoring of cases.
  • Responsible for creating balance billing spreadsheets, ensuring the member was not over charged by the provider’s office
  • Reviewing claim information, ensuring the claim was processed according to Delta Dental’s guidelines
  • Assisted the quality and assurance team with case load

Senior Customer Service Specialist

Delta Dental
02.2014 - 04.2017
  • Provider the best customer service over the phone to dental providers and members
  • Responsible for reviewing and explaining benefit information to providers and member
  • Reviewing claim information with providers for status of checks, non-payment and or refund status
  • Managed high-volume call center operations, ensuring prompt service and reduced wait times for customers.
  • Served as an escalation point for challenging customer situations, effectively diffusing tension and achieving satisfactory resolutions.

Education

Bachelor’s Degree in Sociology -

Georgia State University
12.2021

Skills

  • Client Relationship/Account Management
  • Strategic Planning
  • Prospecting and Networking
  • Workload Management
  • Customer Service
  • Relationship Building
  • Creative Thinking
  • Team Collaboration

References

References available upon request.

Timeline

Senior Account Executive

Soliant
02.2022 - 03.2024

Claims Examiner II

Delta Dental
06.2021 - 02.2022

Administrative Assistant (Remote)

TWP - The Working Professionals
06.2020 - Current

Greivance and Appeals Coordinator

Delta Dental
04.2017 - 06.2021

Senior Customer Service Specialist

Delta Dental
02.2014 - 04.2017

Bachelor’s Degree in Sociology -

Georgia State University

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Briana Stevens