Briana Moss
Naples,FL
Summary
TIPS certified capable bartender passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in customer service establishments.
Overview
10
10
years of professional experience
Work History
Telehealth Coordinator
Empath Health
Fort Myers, FL
06.2021 - Current
- Provided care 24/7, part of an integrated healthcare system developed to enhance, not replace, existing healthcare services and to improve access, appropriate use and efficiency of healthcare services.
- Delivered the right treatment at the right time, every time, to the right person.
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Advised and coached patients progressing from hospitals, rehab facilities and other medical organizations to at-home treatment settings.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
Intake Coordinator
Preferred Care Home Health
Naples, FL
01.2020 - 06.2021
- Customer Service
- Applied interpersonal communication skills to comfort and counsel patients and families throughout care process.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Delivered updates in patient status to Clinical Supervisor, recording all changes in medical records.
- Assisted in following up with physician's offices/marketers regarding outstanding orders
- Contacted hospitals to confirm patients medical
histories and prevent inaccurate diagnoses and
treatments.
Nurse Case Manager
Community Health Partners
Naples, FL
11.2018 - 09.2019
- Customer Service
- Evaluated treatment plans against individual goals and healthcare standards
- Followed up on weekly reports and presented data in quarterly meetings with adjusters and clients
- Accurate, complete, and timely submission of proper
forms, and forms, both internal and external - Reported plans, findings and results to employers and insurance carriers
- Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes
Clinical Coach
Lancaster General Hospital
Lancaster, PA
09.2017 - 09.2018
- Customer Service
- Created spreadsheets and brochures to present at office meetings
- Communicated and shared information with providers on issues and concerns
- Worked closely with high risk population as a health coach
- Presented information in weekly office huddles to physicians and on-staff pharmacist
- Liaised with patients, management , and sales team to better understand customer needs and recommend appropriate solutions
- Defined patient advocacy objectives for patients and caregivers through collaboration with various healthcare professionals to determine specific and individualized care plan based on goals and long-term health.
LPN
Department Of Veterans Affairs
York, PA
07.2015 - 09.2017
- Customer Service
- Fulfilled patient care responsibilities as assigned, including checking schedules and organizing patient flow.
- Escorting patients to exam/procedure rooms. Observed, recorded and reported patient conditions and reactions to drugs and treatment to providers.
- Prepared equipment and aided providers during treatment, examination and testing of patients and with various procedures as needed.
- Timely and accurate documentation in patient charts; relaying information & instructions to patient/family. Documented all interventions, phone calls, patient/family responses, medication dispensed or prescribed, hospital data, etc. in medical record/EMR.
Skills
- TIPS Certified
- Superb Customer Service Skills
- Excellent verbal and written communication skills
- Infection Control
Accomplishments
Daisy Nursing Award recipient for extraordinary nursing
care.
Timeline
Telehealth Coordinator
Empath Health
06.2021 - Current
Intake Coordinator
Preferred Care Home Health
01.2020 - 06.2021
Nurse Case Manager
Community Health Partners
11.2018 - 09.2019
Clinical Coach
Lancaster General Hospital
09.2017 - 09.2018
LPN
Department Of Veterans Affairs
07.2015 - 09.2017
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