Briana Nelson
Oklahoma City,Oklahoma
Summary
Dedicated and motivated professional with experience in both childcare and fast-paced customer-service environments. Recognized for exceeding sales goals, delivering exceptional customer satisfaction, and building positive relationships. Skilled in providing safe and engaging childcare with CPR and First Aid certification.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Childcare Provider/ Babysitter
Self Employed
08.2022 - Current
- Provide dependable childcare for multiple families with children from infancy to age 10.
- Create a safe, structured, and engaging environment with age-appropriate activities and routines.
- Assist with homework, prepare meals, and manage daily schedules, including school pick-ups and extracurricular activities.
- Communicate regularly with parents to support children’s developmental and emotional needs.
- Maintain a clean and organized environment and handle light household tasks.
- Certified in CPR and First Aid; trained to respond calmly and effectively in emergency situations.
- Childcare & Early Childhood Support
- CPR & First Aid Certified
- Behavior Guidance & Conflict Resolution
- Meal Preparation & Routine Management
- Homework Assistance
- Safety Awareness & Emergency Response
- Parent Communication
- Time Management & Reliability
Sales Associate
Oncue
02.2021 - 07.2022
- Operated register and processed transactions accurately and efficiently whole engaging with an average of 50 customers per day.
- Assisted with training and mentoring new team members.
- Worked as a team to help exceed the sales goals by 15% for the store by encouraging customers to make additional purchases.
- Delivered the highest level of customer service through effective problem solving.
Cashier
Lowes Home Improvement
01.2020 - 05.2020
- Provided excellent customer service by greeting customers and offering assistance.
- Used POS system to accurately process customer payments using cash, credit cards, and checks.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Demostrated communication skills by keeping up-to-date on new products, services, promotions, and pricing structures.
Pharmacy Technician
Walgreens
06.2018 - 09.2019
- Adhered strictly to HIPAA regulations by maintaining patient confidentiality when handling records and sensitive data.
- Interpreted medical insurance coverage and communicated benefit information to customers.
- Monitored patient records to ensure compliance with health insurance plans and proper billing procedures.
- Ensured accuracy in data entry into pharmacy computer system while verifying all information prior to dispensing medication.
- Demonstrated strong communications skills by coordinating with prescriber or pharmacist to clarify issues or problems with dosing or instructions.
Cashier
Walgreens
02.2018 - 06.2018
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Delivered exceptional customer service at all points of contact.
Cashier
Ross Dress for Less
11.2016 - 12.2017
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Operated the POS system efficiently to ensure accurate credit and cash transactions.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
Cashier
Crest Foods
11.2015 - 09.2016
- Maintained knowledge of cashier procedures by operating cash register to accurately process payments.
- Demostrated customer service skills by assisting customers with locating items throughout the store.
- Built and maintained positive working relationships with co-workers by providing assistance in other departments within the store when needed.
Education
High School Diploma - undefined
Del City High School
Del City, Oklahoma05.2015
Skills
- Time Management
- Money Handling
- Customer Service
- Policy and Procedure Adherence
- Verbal and Written Communication
- Team Collaboration
- Patient Confidentiality
- Problem-Solving Skills
- Critical Thinking
- FDA and HIPAA Compliance
- Childcare & Early Childhood Support
- CPR & First Aid Certified
- Behavior Guidance & Conflict Resolution
- Meal Preparation & Routine Management
- Homework Assistance
- Safety Awareness & Emergency Response
- Parent Communication
- Time Management & Reliability
Certification
Pharmacy Technician Certification Board
Timeline
Childcare Provider/ Babysitter
Self Employed
08.2022 - Current
Sales Associate
Oncue
02.2021 - 07.2022
Cashier
Lowes Home Improvement
01.2020 - 05.2020
Pharmacy Technician
Walgreens
06.2018 - 09.2019
Cashier
Walgreens
02.2018 - 06.2018
Cashier
Ross Dress for Less
11.2016 - 12.2017
Cashier
Crest Foods
11.2015 - 09.2016
High School Diploma - undefined
Del City High School