Briana Norman
Pasadena,CA
Summary
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
6
6
years of professional experience
Work History
Cashier
The Container Store
01.2023 - Current
- Performing a range of duties that ensure our customers have an amazing experience - whether shopping in store or picking up an order.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Makeup Artist
MAC Cosmetics
06.2019 - 03.2021
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Increased customer loyalty through exceptional service and tailored makeup applications.
- Collaborated with photographers and stylists to achieve desired looks for photoshoots, ensuring high-quality results.
- Streamlined appointment scheduling and management processes, improving overall efficiency in the studio.
BDC Representative
Trophy Automotive Dealer Group
11.2018 - 05.2019
- Streamlined appointment scheduling for increased efficiency and improved customer experience.
- Boosted sales with proactive follow-up calls and consistent communication with potential clients.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Increased lead generation by conducting thorough market research and targeted outreach efforts.
BDC Representative
Infiniti Of Beverly Hills
01.2018 - 11.2018
- Streamlined appointment scheduling for increased efficiency and improved customer experience.
- Boosted sales with proactive follow-up calls and consistent communication with potential clients.
- Maintained detailed records of customer interactions, ensuring consistency in communication and tailored service experiences.
- Developed strong rapport with clients, fostering long-term relationships and repeat business opportunities.
Education
High School Diploma -
John Muir High School
Pasadena, CA06.2013
Skills
- Sales Expertise
- Coaching and Mentoring
- Cash Management
- Time Management Skills
- Active Listening
Timeline
Cashier
The Container Store
01.2023 - Current
Makeup Artist
MAC Cosmetics
06.2019 - 03.2021
BDC Representative
Trophy Automotive Dealer Group
11.2018 - 05.2019
BDC Representative
Infiniti Of Beverly Hills
01.2018 - 11.2018
High School Diploma -
John Muir High School
Similar Profiles
Aaron A JustinianoAaron A Justiniano
Visual Merchandising at The Container StoreVisual Merchandising at The Container Store
Despo Lisa RumowskiDespo Lisa Rumowski
General Manager at The Container StoreGeneral Manager at The Container Store
Cruz OrnelasCruz Ornelas
Full-Time Visual Specialist at The Container StoreFull-Time Visual Specialist at The Container Store
Christian NatarenoChristian Natareno
Fulfillment Retail at The Container StoreFulfillment Retail at The Container Store
CHRISTOPHER P. IBARRACHRISTOPHER P. IBARRA
Liaison Officer (LNO) at California Army National GuardLiaison Officer (LNO) at California Army National Guard