Briana Orozco
Bakersfield,CA
Summary
At YardHouse Darden Restaurants, I excelled as a Waitress Trainer, leveraging exceptional communication and POS system proficiency to elevate service standards. I lead training programs that significantly enhanced customer satisfaction and sales, embodying strong leadership and a skill for effective customer upselling. My approach not only improved team performance but also fostered a culture of excellence and collaboration.
Overview
4
4
years of professional experience
Work History
Waitress Trainer
YardHouse Darden Restaurants
Bakersfield, CA
02.2021 - Current
- Prepared and conducted on-site training sessions for wait staff on customer service, food safety, and proper table setting.
- Developed instructional materials such as workbooks, handouts, job aids, videos, multimedia visual aids and online tutorials.
- Demonstrated proper methods of taking orders from customers accurately and efficiently.
- Guided new servers in developing upselling strategies to enhance guest experience and increase sales.
- Facilitated team-building activities to foster a positive and collaborative work environment among new hires.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
- Addressed and resolved any interpersonal issues among trainees, promoting a harmonious training environment.
- Utilized a variety of teaching methods, including digital tools and hands-on practice, to accommodate different learning preferences.
- Implemented role-play scenarios to simulate real-life situations, enhancing problem-solving and communication skills among trainees.
- Conducted comprehensive training sessions for new servers, focusing on menu knowledge, customer service skills, and POS system operation.
- Collaborated with management to identify training needs and develop strategies for continuous improvement.
- Introduced time-management techniques to help new servers efficiently balance multiple tables and customer requests.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Instructed new staff members on food handling procedures and service techniques.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Provided exceptional service to high volume of daily customers.
- Provided constructive criticism to help servers improve their skills and increase efficiency levels.
- Advised team members about career development opportunities available within the restaurant industry.
- Encouraged positive attitude among waiters towards customers by recognizing outstanding performances.
- Explained various techniques used in handling large groups of customers efficiently.
- Ensured that all trainees are aware of the company's policies and procedures regarding workplace safety.
- Monitored compliance with sanitation regulations while maintaining a safe working environment for all employees.
- Instructed waiters on how to respond appropriately to customer complaints or inquiries.
Education
Business Administration
Bakersfield College
Bakersfield, CASkills
- Table management
- Salesmanship
- Role modeling
- Coaching and mentoring
- Order accuracy
- Food allergy safety
- Team motivation
- Constructive feedback
- Food and beverage pairings
- Food safety oversight
- Exceptional communication
- Effective customer upselling
- Price memorization
- Strong leadership
- Food running skills
- Sanitation standards
- Order management
- High volume dining
- POS system proficiency
- Menu memorization
- Item upselling
- Service standards
- Cash handling
- Company policies
Accomplishments
- While working for Yardhouse Darden Restaurants, we had been the best in the region for a year in 2022 and won Diamond Club, which means we were recognized as one of the top performing restaurants across each of Darden's brands.
Affiliations
- As a dedicated individual with a strong work ethic, I constantly strive for excellence in my career while actively maintaining a healthy balance in my personal life. Whereas I am passionate about my work, I also prioritize my well being through exercise, socializing, engaging in meaningful hobbies such as creating art in many forms, and maintaining strong relationships with my family and friends. Therefore, allows me to effectively manage multiple responsibilities while thriving in diverse environments.
Timeline
Waitress Trainer
YardHouse Darden Restaurants
02.2021 - Current
Business Administration
Bakersfield College
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