Briana Ortiz
21350 Vine St ,CA
Summary
Dynamic sales professional with a proven track record at Home Depot, excelling in customer service and relationship building. Skilled in implementing effective sales strategies, consistently achieving monthly targets. Known for problem-solving and teamwork, enhancing customer satisfaction and loyalty through personalized experiences and attentive service.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Pro Account Sales Associate
Home Depot
01.2021 - 03.2025
- Provided exceptional customer service, assisting customers with product selection and inquiries.
- Maintained knowledge of store products, promotions, and inventory to enhance sales strategies.
- Processed transactions accurately using point-of-sale systems to ensure customer satisfaction.
- Assisted in training new associates on sales techniques and operational procedures.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Sales Associate
Old Navy
09.2020 - 12.2020
- Assisted customers in selecting products, providing tailored recommendations based on individual needs.
- Implemented promotional displays, resulting in increased product visibility and customer engagement.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Processed transactions efficiently using point-of-sale systems to enhance customer satisfaction.
Front of House Employee
Panera Bread
09.2018 - 05.2019
- Trained new employees on front-of-house operations and Panera Bread standards.
- Maintained cleanliness and organization of dining area to ensure a welcoming environment.
- Monitored compliance with health and safety regulations, ensuring a safe dining experience for guests.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Streamlined order processing to improve efficiency during peak hours.
- Resolved customer inquiries and complaints with professionalism and empathy.
Education
High School Diploma -
Grossmont Middle College High School
El Cajon, CANo Degree - Real Estate Broker
Orange Coast College
Costa Mesa, CA05-2026
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Reliable and punctual
- Relationship building
- Sales strategies
- Sales goals attainment
- Business development
- Written and oral communication skills
Languages
Spanish
Native or Bilingual
Timeline
Pro Account Sales Associate
Home Depot
01.2021 - 03.2025
Sales Associate
Old Navy
09.2020 - 12.2020
Front of House Employee
Panera Bread
09.2018 - 05.2019
High School Diploma -
Grossmont Middle College High School
No Degree - Real Estate Broker
Orange Coast College