Summary
Overview
Work History
Education
Skills
Timeline
Generic

Briana Owens

Spring

Summary

Six years of knowledgeable customer service. Reliable and observant with two degrees in psychology. Proactive and determined with specialized knowledge in psychological counseling and therapy. Proficient with MS Office, Windows, and Excel. Reliant with 3 years of experience in mentoring and leadership. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Dedicated professional with strong background in providing evidence-based counseling services to individuals, couples and families. Skilled in developing treatment plans, conducting assessments and documenting progress. Committed to advocating for mental health and well-being of clients. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Patient Advocate adept at conflict resolution, time management and relationship building.

Overview

4
4
years of professional experience

Work History

Clinical Assessor

Nexus Children's Hospital
08.2023 - Current
  • Remained current regarding new research, latest trends and developments related to autism, special education and other fields.
  • Teamed with other physicians, specialists, and health care providers to provide well-rounded care for complex cases.
  • Maintained appropriate progress notes for supervision hours and inputs.
  • Implemented therapeutic regimens involving medications and other interventions to mitigate symptoms and prevent reoccurrence.

Patient Advocate

The Source
02.2022 - 08.2023
  • Program Coordinating primary role is to assess client needs and connect client to program resources and community referrals
  • Help with client intake process
  • Recognized as a the leading patient advocate for the company in 2022.
  • Provide support and education
  • Assist with Program Coordinating and Spiritual Mentorship
  • Assist with scheduling appointments and make appointment reminder calls
  • Administer pregnancy tests
  • Assist Clinic Director and Clinic Coordinator with client paperwork tasks.
  • Responded to patient concerns and questions with compassionate and knowledgeable service.
  • Entered details into computer systems and managed database of information.
  • Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment.
  • Maintained documentation on patient activities, coverage issues and hospital actions.

Behavior Therapist

Spectacular Kids ABA Therapy & Consulting
01.2020 - 03.2020
  • Worked closely with children who had autism.
  • Created and designed individualized behavioral interventions to promote positive behaviors and prevent problems.
  • Collaborated with treatment team to determine obstacles to success, assess client needs and develop treatment plan.
  • Developed tools to help client acquire new skills and work towards goals of building communication and social interactions.
  • Recommended therapeutic action plans and treatments based on results from behavioral assessments.

Education

Master of Arts - Psychology in Psychology

Houston Baptist University
Houston, TX
05.2022

Bachelor of Science - Psychology in Psychology

Prairie View A&M University
Prairie View, TX
08.2019

Skills

  • Customer Service
  • Applied Behavior Analysis
  • Autism Experience
  • Behavioral Therapy
  • Experience with Children
  • Counseling and Guidance
  • Appointment Confirmation
  • Relationship building

Timeline

Clinical Assessor

Nexus Children's Hospital
08.2023 - Current

Patient Advocate

The Source
02.2022 - 08.2023

Behavior Therapist

Spectacular Kids ABA Therapy & Consulting
01.2020 - 03.2020

Master of Arts - Psychology in Psychology

Houston Baptist University

Bachelor of Science - Psychology in Psychology

Prairie View A&M University

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Briana Owens