Briana Padilla
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with a successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions.
Overview
2
2
years of professional experience
Work History
Raising Canes
Crew member
Katy, Texas
01.2024 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Food safety
Volunteer
Elementary School
Katy, Texas
10.2025 - 02.2026
- Assisted teachers with lesson preparation and classroom organization.
- Supported students with academic tasks and personal development activities.
- Coordinated events and activities to enhance student engagement and participation.
- Supported classroom activities by facilitating small group instruction and hands-on learning.
- Monitored student progress and provided feedback during one-on-one sessions.
- Supervised children and participated with children in activities.
- Established positive relationships with students, parents, fellow teachers and school administrators.
Education
Cypress Park High School
Cypress, TXSkills
- Customer service
- Event coordination
- Bilingual ( English and Spanish )
- Active listening
- Team collaboration
- Customer relations
- Problem solving
- Lesson preparation
References
References available upon request.
Timeline
Volunteer
Elementary School
10.2025 - 02.2026
Raising Canes
Crew member
01.2024 - Current
Cypress Park High School