Briana Parra Arvizu

• Maintained accurate records of customer interactions for future reference.
• Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
• Identified opportunities to improve policies and procedures related to customer service operations.
• Monitored call queues in order to prioritize incoming calls by urgency or importance level.
• Analyzed data collected during each call in order to identify trends in customer feedback.
• Developed effective working relationships with team members across multiple departments.
• Maintained high levels of professionalism while interacting with customers via phone or email.
• Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
• Reviewed resumes and conducted interviews with qualified candidates to evaluate their skills, experience, and interest levels.
• Provided feedback to hiring managers regarding candidate selection process and recommended top-tier candidates for roles.
• Conducted initial phone screens with applicants to assess qualifications and determine fit for the role.
• Developed detailed job descriptions and posted open positions on job boards and social media sites.
• Assisted in onboarding new hires by providing orientation materials and conducting introductions with key personnel.
• Managed applicant tracking system to track progress of each candidate in the hiring process.
• Participated in industry conferences and events aimed at increasing visibility of employer's brand within the marketplace.
• Negotiated salary offers with successful candidates to ensure competitive compensation packages were offered.
• Maintained up-to-date knowledge of recruitment trends, best practices, legal requirements related to recruiting activities.
• Created reports that tracked recruiting metrics such as time-to-fill, source of hire breakdowns, cost per hire data.

• Processed credit card transactions quickly and securely.
• Attended weekly team meetings to review performance goals and objectives.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Maintained cleanliness of store environment including floors, windows, displays.
• Organized stockroom shelves according to size, color or style.
• Received payment by cash, check, credit cards, vouchers or automatic debits.
• Assisted customers with inquiries and provided customer service.
• Greeted guests and provided excellent customer service.
• Provided customer service support as needed throughout events.

• Demonstrated creative artistry and technical skill in designing and executing variety of hair services, including cut, color, extensions, perms, and other chemical and non-chemical treatments
• Answered phone calls, scheduled appointments for clients, handled cash register and sold products based on clients specific needs.

• Served as the company’s only bilingual customer service representative
• Organized weekly sales reports to track product success
• Worked under strict deadlines
• Promptly responded to general inquiries from members, staff and clients via email and fax
• Assisted customers with product complaints and inquires
• Recommended, selected and helped locate merchandise based on customer’s needs and desires.

• Assisted clients in their activities of daily living such as toileting, bathing, and grooming
• Performed light housekeeping tasks such as cleaning, dusting, and vacuuming
• Made their beds on a regular basis and change linens as often as required
• Drove to and from doctor’s appointments, ran errands and did all their grocery shopping.

High school job.