Summary
Overview
Work History
Education
Skills
Timeline
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Briana Pauda

Farmers Branch,Tx

Summary

Driven Retail Manager with over 10 years of experience overseeing various teams while guiding staff for exceptional customer interactions. Well versed in leading daily tasks and enhancing business strategies. Strong leader and problem-solver with great success in maintaining customer loyalty. Efficient in working under pressure and adapting to new situations while using strong independent decision-making skills.

Overview

11
11
years of professional experience

Work History

Best Buy Outlet Manager

Best Buy
09.2021 - Current
  • Interacted well with customers to build connections and nurture relationships.
  • Multiplied earnings through sales goal achievement, customer service improvements, and commitment to team objectives.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Front End Supervisor

Best Buy
09.2020 - 09.2021
  • Evaluates liability, coverage and settles claims within prescribed procedures and authority
  • Monitored cash drawers in checkout stations to verify adequate cash supply.
  • Makes effective use of loss management techniques
  • Responds to customer concerns with friendly and knowledgeable service promptly and effectively.
  • Assists in the training, coaching and mentoring of less experienced/new hire team members.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Front End Lead

Best Buy
04.2017 - 09.2020
  • Adhere to Standard Operating Procedure for functions such as daily cash management, payroll processing, scheduling, store expense tracking and IT help desk ticket maintenance
  • Provide input to store leadership on employee performance and development needs
  • Prepare and conduct team meetings, trainings, and other special events to communicate clear goals to team
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Mentored team members to enhance professional development and accountability in workplace.

Customer Service Specialist

Best Buy
11.2012 - 04.2017
  • Maintain professional communication with customers and peers while using cross-functional company resources and tools
  • Flex as coverage between Checkout, Store Pickup and Customer Service as necessary Accountable for driving positive NPS results at Checkout, Store Pickup and Customer Service.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

License - Esthetics

Salon Boutique Academy
Addison, TX
05.2022

High School Diploma -

R.L. Turner High School
Carrollton, TX
06.2013

Skills

  • Proficient in the use of Microsoft Office
  • Ability to multi-task
  • Attention to detail
  • Adaptability
  • Decision Maker
  • Active Learning
  • Staff training
  • Conflict resolution
  • Team Leadership
  • Effective Communication

Timeline

Best Buy Outlet Manager

Best Buy
09.2021 - Current

Front End Supervisor

Best Buy
09.2020 - 09.2021

Front End Lead

Best Buy
04.2017 - 09.2020

Customer Service Specialist

Best Buy
11.2012 - 04.2017

License - Esthetics

Salon Boutique Academy

High School Diploma -

R.L. Turner High School

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Briana Pauda