BRIANA PENDERGRASS
Westport,CT
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Sales Coordinator
Hilton
Stamford
12.2022 - Current
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
Front Desk Agent
Hilton
Stamford, CT
12.2022 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Night Audit Supervisor
Armon Hotel
Stamford, CT
06.2022 - 02.2024
- Managed scheduling of night audit team, ensuring adequate coverage during high-traffic periods and providing flexibility to accommodate individual needs or requests.
- Managed inventory levels during overnight hours, tracking usage patterns to inform purchasing decisions and ensure adequate stock was available for guest use at all times.
- Directed inventory management, account charges and bank counting.
- Oversaw financial transactions during evening hours, ensuring accurate billing for guests while minimizing errors or discrepancies that could impact revenue collection efforts later on.
ENVIRONMENTAL SERVICE AID
HARTFORD HEALTHCARE
Westport, CT
06.2021 - 07.2022
- Increased overall patient satisfaction through diligent attention to detail in maintaining clean rooms and common areas.
- Safeguarded sensitive patient information by strictly adhering to privacy regulations during room cleanings and interactions with medical staff or family members.
- Conducted routine inspections of assigned areas, proactively identifying potential maintenance issues or hazards for prompt resolution.
- Exceeded quality standards for room turnover times, facilitating quicker patient admissions and reducing wait times in emergency departments.
SHIFT MANGER
Cumberland Farms
Westport, CT
07.2020 - 07.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
NIGHT AUDITOR/ ACCOUNTING ASSISTANCE
Even Hotel
Norwalk, CT
08.2019 - 02.2020
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
Education
High School Diploma -
Staples High School
Westport, CT06.2010
Skills
- Customer Communication
- Data Entry
- Goals and performance
- Strong enthusiasm
Timeline
Sales Coordinator
Hilton
12.2022 - Current
Front Desk Agent
Hilton
12.2022 - Current
Night Audit Supervisor
Armon Hotel
06.2022 - 02.2024
ENVIRONMENTAL SERVICE AID
HARTFORD HEALTHCARE
06.2021 - 07.2022
SHIFT MANGER
Cumberland Farms
07.2020 - 07.2021
NIGHT AUDITOR/ ACCOUNTING ASSISTANCE
Even Hotel
08.2019 - 02.2020
High School Diploma -
Staples High School