BRIANA PENDERGRASS
Westport,CT
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Sales Coordinator
Hilton
12.2022 - Current
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
Front Desk Agent
Hilton
12.2022 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Night Audit Supervisor
Armon Hotel
06.2022 - 02.2024
- Managed scheduling of night audit team, ensuring adequate coverage during high-traffic periods and providing flexibility to accommodate individual needs or requests.
- Managed inventory levels during overnight hours, tracking usage patterns to inform purchasing decisions and ensure adequate stock was available for guest use at all times.
- Directed inventory management, account charges and bank counting.
- Oversaw financial transactions during evening hours, ensuring accurate billing for guests while minimizing errors or discrepancies that could impact revenue collection efforts later on.
ENVIRONMENTAL SERVICE AID
HARTFORD HEALTHCARE
06.2021 - 07.2022
- Increased overall patient satisfaction through diligent attention to detail in maintaining clean rooms and common areas.
- Safeguarded sensitive patient information by strictly adhering to privacy regulations during room cleanings and interactions with medical staff or family members.
- Conducted routine inspections of assigned areas, proactively identifying potential maintenance issues or hazards for prompt resolution.
- Exceeded quality standards for room turnover times, facilitating quicker patient admissions and reducing wait times in emergency departments.
SHIFT MANGER
Cumberland Farms
07.2020 - 07.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
NIGHT AUDITOR/ ACCOUNTING ASSISTANCE
Even Hotel
08.2019 - 02.2020
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
Education
High School Diploma -
Staples High School
Westport, CT06.2010
Skills
- Customer Communication
- Data Entry
- Goals and performance
- Strong enthusiasm
Timeline
Sales Coordinator
Hilton
12.2022 - Current
Front Desk Agent
Hilton
12.2022 - Current
Night Audit Supervisor
Armon Hotel
06.2022 - 02.2024
ENVIRONMENTAL SERVICE AID
HARTFORD HEALTHCARE
06.2021 - 07.2022
SHIFT MANGER
Cumberland Farms
07.2020 - 07.2021
NIGHT AUDITOR/ ACCOUNTING ASSISTANCE
Even Hotel
08.2019 - 02.2020
High School Diploma -
Staples High School
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