Briana Perez
Millbury,MA
Summary
Compassionate human service provider accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.
Overview
4
4
years of professional experience
Work History
Youth & Family Support Worker/ Ed-Voc Specialist
Wayside Youth & Family Support Network
Milford , MA
2023.04 - Current
- Provide culturally informed therapeutic interventions to children, young adults, and their families, that promote skill building in the life domains of: social functioning, symptom management, coping skills and activities of daily living.
- Collaborate with all members of the team to ensure continuity in treatment, services, and messages delivered.
- Provide both "soft" services (mentoring, counseling, skill-building) with identified clients as well as "hard" services including transportation, referrals, accessing concrete services such as furniture, food, etc.
- Serve as an advocate and attend meetings with the family and as requested by the youth and/or family.
- Motivate and support persons served to identify educational and vocational strengths and goals, establish educational and career goals while working within an interdisciplinary team addressing mental illness that may impact educational/vocational readiness.
- Provide creative and consistent engagement, as well as training and support to help youth and young adults in building sustainability, success, and satisfaction.
- Provide initial and ongoing assessments, educational/employment assistance, family support and education and other services to support an individual’s ability to live successfully in the community.
- Support individuals using advocacy and person-centered approach to maintain education and employment goals.
- Provide individuals with skills coaching and individual vocational counseling to develop goals related to educational/vocational interests.
- Develop relationships with local businesses, schools, and community organizations to support vocational and educational resources for individuals in the program.
- Act as a liaison between educational and employment institutions, individuals in the program while coordinating and collaborating with an interdisciplinary team.
Healthy Families Home Visitor
Criterion Child Enrichment
Milford , MA
2021.03 - 2023.04
- Supported parents in making key educational plans and decisions for children.
- Gathered information from records, including medical, mental and physical records to maintain up-to-date filing system.
- Interviewed participants alone and with families to determine what services would best address needs.
- Recommended improved life choices to enhance participants outcomes.
- Maintain weekly visits with participants.
- Referred family members to outside support options to assist with coping during times of increased stress.
- Explained available housing, domestic violence, employment, education and substance abuse treatment resources.
- Managed parent support groups addressing topics such as positive discipline and parenting styles.
- Informed victims about legal processes and timelines.
- Collaborate with DCF and local school districts to support families the best way possible
- Maintained thorough case history records and wrote detailed reports.
- Engaged in community outreach and program development to support patient and caregiver needs.
Administrative Assistant/Receptionist
The Hermitage Healthcare
Worcester , MA
2020.08 - 2021.08
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
- Tracked and submitted employee timesheets to accounting department for payroll processing.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Work closely with the Business Office, Social Services and Activities and help with anything they need.
- Translate for all departments
- Connect with social workers and attorneys regarding clients' medical care and medical records.
Education
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH07.2024
Law Enforcement Certificate - Criminal Justice
Quinsigamond Community College
Worcester, MA12.2020
High School Diploma -
Marian High School
Framingham, MA05.2016
Skills
- Child psychology knowledge
- Criminal Justice knowledge
- Strong leadership capability
- Speedy and efficient
- Cooperative team player
- Customer service
- Multitasking
- Engaging personality
- Creative
- Hardworking an determined
- Emotionally supportive
- Microsoft
- Time management
- PC proficient
- Database entry
- Case Management
- Care Plan Intervention
- Motivational Interviewing
- Client Advocacy
- Crisis Intervention
- Some legal knowledge
- Community Outreach
- Interview Skills Instruction
- Job Search Instruction
- Behavior Counseling
- On call crisis experience
Languages
Spanish
Native/ Bilingual
Portuguese
Limited
Volunteer Experience
- Trauma Service Volunteer - Wayside Youth & Family Services - January 2024 - Current
Timeline
Youth & Family Support Worker/ Ed-Voc Specialist
Wayside Youth & Family Support Network
2023.04 - Current
Healthy Families Home Visitor
Criterion Child Enrichment
2021.03 - 2023.04
Administrative Assistant/Receptionist
The Hermitage Healthcare
2020.08 - 2021.08
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Law Enforcement Certificate - Criminal Justice
Quinsigamond Community College
High School Diploma -
Marian High School
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