Briana Perez

Clinical / Back Office Duties:

• Assist providers with patient exams, procedures, and treatments.
• Record patient vital signs, medical history, and chief complaints tests.
• Administer injections
• Prepare exam rooms, sterilize instruments, and maintain clinical supplies.
• Ensure accurate documentation in Electronic Health Records (EHR) systems.
• Perform EKGs, draw blood, and collect specimens as needed.

• Greet patients, check them in/out, and verify insurance information.
• Schedule appointments, manage calendars, and confirm patient visits.
• Answer multi-line phones and respond to patient inquiries professionally.
• Handle patient intake forms and ensure completion of necessary paperwork.
• Process payments, copays, and balance daily financial transactions.
• Maintain confidentiality and comply with HIPAA regulations

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Answered customer questions about sizing, accessories, and merchandise care.

• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
• Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
• Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Helped customers locate products and checked store system for merchandise at other sites.