Briana Pinder
Selma
Summary
Customer service professional with proven track record of delivering high-quality support and fostering positive customer relationships. Skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Strong focus on team collaboration, adaptability to changing needs, and achieving impactful results. Known for reliability and results-driven approach.
Overview
15
15
years of professional experience
Work History
Senior Customer Service Representative
Kitty Hawk Animal Hospital
09.2023 - Current
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Engaged clients in person and over phone to answer questions and address complaints.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Developed solutions-oriented approaches when faced with challenging situations or dissatisfied customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
Real Estate Transaction Coordinator
Transactly
01.2020 - Current
- Organized and maintained transaction files in compliance with company policies and industry regulations, ensuring easy access to all relevant documents.
- Collaborated with escrow officers, title companies, inspectors, appraisers, attorneys, and other professionals to address any issues or discrepancies that arose during transactions.
- Reduced errors in contract preparation with meticulous attention to detail and thorough understanding of legal requirements.
- Streamlined real estate transactions by efficiently managing documentation and communication between all parties involved.
- Managed multiple concurrent transactions with exceptional organization skills, ensuring deadlines were met and clients were updated regularly.
- Expedited closings by coordinating efforts between buyers, sellers, lenders, and agents to ensure timely completion of necessary tasks.
- Assisted with the creation of marketing materials, including flyers and brochures, to effectively showcase properties for sale.
- Coordinated inspections, appraisals, repairs, and other pre-closing requirements efficiently within specified timeframes.
- Boosted agent productivity by taking on administrative tasks, allowing them to focus on sales and relationship-building activities.
- Enhanced client satisfaction by providing timely updates and addressing concerns throughout the transaction process.
- Strengthened relationships with clients by maintaining open lines of communication during each stage of the transaction process.
- Assisted in resolving unexpected issues during transactions, minimizing delays and maintaining client trust.
- Organized and maintained up-to-date calendar of important transaction milestones, keeping all stakeholders informed.
- Managed scheduling for property showings, inspections, and closings, optimizing time of all parties involved.
- Maintained detailed transaction database, enabling quick retrieval of information and efficient status updates for clients.
- Made sure agents were hitting their weekly, monthly, and yearly goals.
- Closed over 125 transactions a year
Transaction Manager
Tyler Willmann Group, Keller Williams
09.2014 - 01.2020
- Organized and maintained transaction files in compliance with company policies and industry regulations, ensuring easy access to all relevant documents.
- Collaborated with escrow officers, title companies, inspectors, appraisers, attorneys, and other professionals to address any issues or discrepancies that arose during transactions.
- Reduced errors in contract preparation with meticulous attention to detail and thorough understanding of legal requirements.
- Streamlined real estate transactions by efficiently managing documentation and communication between all parties involved.
- Managed multiple concurrent transactions with exceptional organization skills, ensuring deadlines were met and clients were updated regularly.
- Expedited closings by coordinating efforts between buyers, sellers, lenders, and agents to ensure timely completion of necessary tasks.
- Assisted with the creation of marketing materials, including flyers and brochures, to effectively showcase properties for sale.
- Coordinated inspections, appraisals, repairs, and other pre-closing requirements efficiently within specified timeframes.
- Boosted agent productivity by taking on administrative tasks, allowing them to focus on sales and relationship-building activities.
- Enhanced client satisfaction by providing timely updates and addressing concerns throughout the transaction process.
- Strengthened relationships with clients by maintaining open lines of communication during each stage of the transaction process.
- Assisted in resolving unexpected issues during transactions, minimizing delays and maintaining client trust.
- Organized and maintained up-to-date calendar of important transaction milestones, keeping all stakeholders informed.
- Managed scheduling for property showings, inspections, and closings, optimizing time of all parties involved.
- Maintained detailed transaction database, enabling quick retrieval of information and efficient status updates for clients.
- Made sure agents were hitting their weekly, monthly, and yearly goals.
- Closed over 50 transactions in a year
Receptionist
Schertz Animal Hospital
10.2009 - 10.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
Education
Bachelor of Science - Business Administration
University of Incarnate Word
San Antonio, TX12.2017
Skills
- Customer support
- Complaint resolution
- Quality assurance
- Payment processing
- Call control
- Database management
- Account management
- Database maintenance
- Conflict management
- Documentation review
- CRM software
- Email management
- Team monitoring
- Customer service
- Calm under pressure
- Teamwork and collaboration
- Data management
- Computer skills
- Microsoft office
- Remote office availability
- Professional telephone demeanor
- Multi-line phone systems
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Customer Service Representative
Kitty Hawk Animal Hospital
09.2023 - Current
Real Estate Transaction Coordinator
Transactly
01.2020 - Current
Transaction Manager
Tyler Willmann Group, Keller Williams
09.2014 - 01.2020
Receptionist
Schertz Animal Hospital
10.2009 - 10.2012
Bachelor of Science - Business Administration
University of Incarnate Word
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