Briana Plumley
Greer,SC
Summary
Encouraging Office Administrator with 2+ years in analytical problem-solving with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. I additionally have 6+ years in service industry with bartending/waitressing and management skills engaging in personality, upbeat friendly and anticipating customer needs to facilitate enjoyable dining experiences. Trained in POS, Epic, Microsoft Office and Google Documents.
Overview
6
6
years of professional experience
Work History
Office Administrator/ Assistant (Remote)
Streamline Plumbing
01.2022 - Current
- Interact with customers by phone, email, or in-person to provide information.
- Maintain electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Reconciled account files and produced monthly reports.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed detailed plans based on broad guidance and direction.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Create pay applications for contractors for each month when the job is a percentage of being completed.
- Follow up on payment progress
- Obtain lien waivers and supply waivers per requested
Waitress/Bartender
Sweet Basil Thai Cuisine
05.2017 - 06.2023
- Remained calm and poised when dealing with difficult guests or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new guests, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, guest service and safety procedures.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Guest Service Representative
Levine Cancer Institute
08.2022 - 01.2023
- Resolved patients complaints and discrepancies in prompt and courteous manner.
- Welcomed patients on arrival, displaying professional and friendly approach asking if they needed assistance/wheelchairs.
- Responded to guest inquiries, complaints and special requests to increase patients satisfaction.
- Oversaw fast-paced front desk operations and patients' needs at busy facility.
- Collaborated with team members to handle patients requirements from check-in through check-out.
- Created welcoming and comfortable environment for patients.
- Handled ED runs and medic calls for patients in clinics.
Office Administrator/ Marketing
B&R Outdoor Supply
01.2020 - 04.2022
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Reconciled account files and produced monthly reports.
- Monitored and oversaw general cleaning of office in line with company cleanliness standards.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Education
High School Diploma -
James F. Byrnes High School
Duncan, SC05.2011
Skills
- Managing Office Supply Inventory
- Workforce Management
- Personnel Engagement
- Customer Relationship Management
- Customer Service Management
- Correspondence and Office Documents Organization
- Database Maintenance with POS, Epic and Cash handling
- Payroll
- Inbound/Outbound Phone Call Handling
- Payroll and Accounts Payable Receivable
- Staff Training with 15 new hires
Timeline
Guest Service Representative
Levine Cancer Institute
08.2022 - 01.2023
Office Administrator/ Assistant (Remote)
Streamline Plumbing
01.2022 - Current
Office Administrator/ Marketing
B&R Outdoor Supply
01.2020 - 04.2022
Waitress/Bartender
Sweet Basil Thai Cuisine
05.2017 - 06.2023
High School Diploma -
James F. Byrnes High School
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