Briana Polanco-Rodriguez
Davenport
Summary
Dedicated customer service professional with strong active listening and problem-solving skills. Proven ability to enhance customer experiences and contribute to team success.
Overview
3
3
years of professional experience
Work History
Cashier/ customer service
Publix
Champions Gate
06.2023 - Current
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Delivered exceptional customer service while promoting loyalty programs, contributing to increased customer retention.
- Assisted customers with inquiries, delivering detailed product information to enhance their shopping experience.
- Trained new cashiers on customer service protocols and register operations to ensure consistent service quality.
- Handled cash register and POS systems for various payment processing.
- Shadowed colleagues across departments to learn their responsibilities and assist with coverage.
Education
High School Diploma -
Davenport Highschool
Davenport, FL05-2026
Skills
- Financial transaction handling
- Cash handling
- POS system operations
- Customer service skills
- Effective multitasking
- Team collaboration
- Strong work ethic
Timeline
Cashier/ customer service
Publix
06.2023 - Current
High School Diploma -
Davenport Highschool