Briana Polumbo
Hopewell,VA
Summary
Sales Representative with a proven track record of building strong customer relationships and achieving customer retention goals through advanced product knowledge.
Overview
3
3
years of professional experience
Work History
Sales Representative
SYKES
Frederickburg, VA
05.2017 - 09.2017
- Generated new sales leads through cold calling and networking activities.
- Organized client visits, presentations, product demonstrations and trade shows.
- Provided technical support for customers using the company's products or services.
- Maintained accurate records of all sales and prospecting activities.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed key customer relationships to increase sales.
Sales Associate
Target
Fredericksburg, VA
01.2016 - 05.2017
- Excelled in delivering outstanding customer service while greeting patrons.
- Guided customers in choosing the perfect product.
- Ensured customers received accurate service information.
- Handled transactions through a point-of-sale system
- Arranged stockroom shelves by size, color, and style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Collaborated with management teams to develop innovative marketing strategies.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
Housekeeper
Brookdale Senior Living Facility
Manassas, VA
03.2015 - 01.2016
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Sanitized all areas of the hotel lobby and public restrooms.
- Emptied trash receptacles throughout the property.
- Scrubbed kitchen appliances, countertops and fixtures.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Reported any maintenance issues or damage to supervisors immediately.
- Followed safety procedures when handling hazardous materials.
- Observed proper use of chemicals when cleaning various surfaces.
- Disinfected telephones, light switches and other frequently touched objects.
- Ensured that all health standards were met during cleaning operations.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Interacted pleasantly with clients and guests when performing daily duties.
- Maintained and organized cleaning supplies stock.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Food Service Aide
Brookdale Senior Living Facility
Manassas, VA
03.2015 - 01.2016
- Assisted with food preparation, including washing and chopping vegetables.
- Ensured all areas of the kitchen were kept clean and sanitary.
- Operated dishwashing machines to wash dishes and utensils in accordance with health regulations.
- Served food items according to established portion sizes and recipes.
- Utilized proper safety techniques when handling hot foods or sharp objects.
- Adhered to strict hygiene standards while preparing meals.
- Followed all sanitation guidelines while cleaning kitchen equipment and surfaces.
- Responded quickly to customer requests in a courteous manner.
- Prepared salads, sandwiches, desserts, and other menu items as needed.
- Delivered trays of food to patients in hospital rooms as requested.
- Set up dining tables with appropriate linens and decorations as required.
- Assisted with catering events by setting up buffet lines or serving guests directly.
- Restocked condiments such as salt, pepper, sugar packets, at stations.
- Provided assistance to cooks regarding recipe instructions or special orders.
- Served attractive, appetizing meals and deployed accepted tasting techniques to confirm quality, taste, and palatability prior to service.
- Received food orders from individuals and explained offerings.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA07-2020
Bachelor of Science - Social Work
University of Phoenix
Tempe, AZSkills
- Prospective Client Outreach
- Prospective Customer Outreach
- Customer Support
- Relationship Building
- Customer Relationship Support
- Strategic Business Development
Timeline
Sales Representative
SYKES
05.2017 - 09.2017
Sales Associate
Target
01.2016 - 05.2017
Housekeeper
Brookdale Senior Living Facility
03.2015 - 01.2016
Food Service Aide
Brookdale Senior Living Facility
03.2015 - 01.2016
High School Diploma -
Penn Foster Career School
Bachelor of Science - Social Work
University of Phoenix
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