Briana Powers
Greensburg,IN
Summary
Skilled in shift management and customer service, I excel in fast-paced environments, significantly reducing food waste and boosting sales through innovative drink recipes. My strong work ethic and problem-solving abilities ensure high-quality service and efficiency. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Online Personal Shopper
Walmart
10.2020 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers..
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked productively with my team to meet order requirements and service expectations.
- Checking customers ID when necessary for purchases of age restricted items.
Cook and Bartender
Brau Haus
08.2018 - 10.2020
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during busy hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Managed opening and closing shift kitchen tasks.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, setting up for incoming shift, and preparing cash drawers.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Bartender Shift Manager
Buffalo Wings and Rings
06.2014 - 03.2020
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Assisted in bar inventory and restocking.
- Promoted a positive work environment through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Kept bar presentable and well-stocked to meet customer needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Enhanced team productivity by delegating tasks and overseeing workflow in a fast-paced environment.
- Polished glassware, bussed tables, and removed debris to keep customer areas clean.
- Developed innovative drink recipes that became popular among patrons, boosting sales and enhancing the establishment''s reputation.
- Contributed to an increase in nightly revenue by upselling premium products and suggesting food pairings for various beverages.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Bartender
Indiana Grand Casino
06.2016 - 08.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
Education
High School Diploma -
Batesville High School
Batesville, IN06.2013
Skills
Patience and Empathy
Customer service
Prioritizing Orders
Decision-Making
Heavy Lifting
Accurate money handling
Product Knowledge
Verifying Order Accuracy
Physical Stamina
Planning and Organization
Problem-Solving
Strong Work Ethic
Multitasking and Organization
Excellent Communication
Answering Phones
Valid Driver's License
Clean Driving Record
Schedule Management
Inventory Management
Time Management
Problem-solving abilities
Sales experience
Product picking
Certification
- Indiana Driver's License
- ServSafe Food Handler's Certification
- Indiana Liquor License
Timeline
Online Personal Shopper
Walmart
10.2020 - Current
Cook and Bartender
Brau Haus
08.2018 - 10.2020
Bartender
Indiana Grand Casino
06.2016 - 08.2017
Bartender Shift Manager
Buffalo Wings and Rings
06.2014 - 03.2020
High School Diploma -
Batesville High School
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