Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes team management, project management, visual merchandising, space planning, category management, database management, and managing third party vendor relationships. Recognized for exemplary customer service and team collaboration.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director of Retail Services
Impulsify
Denver, CO
05.2023 - Current
Manage team of designers and project managers to on-time, high satisfaction, profitable deliverables
Manage key relationships and enterprise projects
Manage and execute services programs
Manage profitability and revenue metrics for service programs
Knows and understands product trends and ensures our data is utilized for retail designs
Establishing, recommending and implementing policies and procedures to ensure quality, timely and efficient resolutions to issues
Escalated communication for special projects and high profile customers
Review key projects for enterprise clients to ensure highest quality
Led meetings with internal team members, consultants and contractors.
Built and established strong partnerships with teams, vendors and contractors.
Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
Prepared cost estimates for projects of varying sizes.
Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
Promoted to Director role from Project Manager role
Metrics: Department Profitability, Installation counts, Customer satisfaction scores, Service program adoption
Project Manager
Impulsify
Denver, CO
11.2018 - 05.2023
Built and established strong partnerships with teams, vendors and contractors.
Focused on project monitoring and management by developing forecasts and tracking expenses.
Prepared cost estimates for projects of varying sizes.
Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
Generated and tracked change orders and other contractual modifications affecting budget and schedule.
Drove continuous improvement of project delivery process by providing strong leadership.
Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
Design retail store layouts for new, remodel and grand openings within the hospitality and multifamily industries
Procurement of all project deliverables including FF&E, merchandisers, and product
Coordination of all project deliverables and vendor management
Lead Retail Project Manager
Tradavo
Lakewood, CO
12.2016 - 11.2018
Built and established strong partnerships with teams, vendors and contractors.
Focused on project monitoring and management by developing forecasts and tracking expenses.
Prepared cost estimates for projects of varying sizes.
Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
Generated and tracked change orders and other contractual modifications affecting budget and schedule.
Drive continuous improvement of project delivery process by providing strong leadership.
Forecast, scheduled, and monitor project timelines, personnel performance, and cost efficiency.
Determine custom product assortment and merchandising layouts based on size, location, ADR, SPOR and client profile
Procurement of all project deliverables including FF&E, merchandisers, and product
Produce final project deliverables such as planogram and product placement guides, set up ongoing vendor accounts and order guides
Create custom assortment pricing recommendations to maximize revenue
Visual Merchandiser
Sports Authority Corporate Office
Englewood, CO
08.2015 - 06.2016
Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
Created retail displays to highlight particular products and drive sales according to corporate strategy.
Consulted with management and advertising teams to plan optimal promotions.
Used strong business acumen to increase top-line sales by merchandising top sellers and writing orders to support stock levels.
Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
Placed prices and descriptive signage to enhance displays and promote items.
Restructured merchandising strategy to promote high value and products.
Implemented corporate visual standards via planogram updates, emails and verbal feedback.
Provide timely, detailed, and effective written and verbal communication on the status of design activities, risk, and complex process administration
Manage all aspects of visual merchandising programs such as graphic and fixture development and roll out, seasonal floor sets, vendor provided programs
Drawing of new store layouts including correct product flow, fixtures, signage, and graphics
Manage fixture and graphics roll outs for specified departments including purchasing, development, budget management implementation and communication
Develop and maintain merchandising standards; develop systems of execution that help the stores implement standards with minimum payroll expense
Maintain accurate records on fixture ownership and usage
Communicate and coordinate with vendors on special fixture and signing programs.
Specialist II – Store Development (New/Remodel/Closing Stores)
Sports Authority Corporate Office
Englewood, CO
08.2014 - 08.2015
Project manage the entire new store opening process
Worked cross functionally with multiple departments to ensure proper and timely execution of deliveries, sets and Grand openings
Visual merchandising of entire softlines department
Setting signage/POP
Manage multiple projects simultaneously
Primary contact between store management and corporate office
Project manage all store closings and operations of closing down stores to ensure buildings were evacuated by their deadline.
Regional Field Merchandiser
Columbia Sportswear
Englewood, CO
01.2013 - 07.2014
Execution of Columbia's merchandising programs such as seasonal floor sets, vendor provided programs, fixture, and graphic roll outs
Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
Organized engaging front-facing displays to capture customer interest and drive revenue growth.
Built product displays and placed appropriate signage for merchandise.
Extreme attention to organization and detail to achieve a highly functional and stimulating presentation to increase inventory turn
Communicated and coordinated planogram execution with store management.
Helped customers locate desired items and assisted with carrying heavy loads.
Manage field territory schedule, budget and travel
Softlines Merchandising Manager
Sports Authority
Lakewood, CO
08.2010 - 12.2013
Delegated work to staff, setting priorities and goals.
Interviewed prospective employees and provided input to HR on hiring decisions.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Reviewed completed work to verify consistency, quality and conformance.
Resolved customer inquiries and complaints requiring management-level escalation.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Execution of seasonal floor sets, fixture and graphic rollouts