Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
CustomerServiceRepresentative

Briana Prieto

New York,NY

Summary

Proactive and meticulous Assistant Project Manager with over 7 years of experience. Proficiencies in customer service, sales, staff management and project development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Overview

1
1
Language
2
2
Certifications
3
3
years of post-secondary education
4
4
years of professional experience

Work History

Assistant Project Manager

Skyline Industries
Long Island City, NY
06.2018 - 06.2019
  • Worked in conjunction with CEO and Project Managers to develop construction project strategy incorporating all financial considerations, technical issues, and schedule constraints.
  • Went above duties as assistant project manager and generated new project management system updating 20+ members of project team from start to finish to ensure project satisfaction.
  • Monitored process and communication in timely and proactive fashion of all prominent issues regarding status of over 10 projects in a year.
  • Built strong relationships with architects, engineers, subcontractors, and other stakeholders on project progress and expanded client base by 30% - Assembled and implemented weekly meeting with team of 5 to discuss goals, updates, and challenges while documenting notes and creating follow-up tasks to be performed, reducing emails by 20% and increasing productivity by 30%.

Head Cashier

Grand Wine & Liquor
Astoria, NY
01.2016 - 06.2018
  • Oversaw ten employees and fostered positive, collaborative, and efficient work environment for cashiers.
  • Established customer service protocols for handling complaints and questions, leading to smooth experience for all customers.
  • Served as primary contact for customer service associates for Grand Wine and Liquor.
  • Produced end-of-day reporting across all cash registers detailing ~$10K in transactions per day.

Administrative Assistant/Cooking Educator

Young Chef’s Academy
Forest Hills, NY
06.2013 - 08.2013
  • Supervised, instructed, and developed recipes for cooking classes and private events for children ages 3-18.
  • Scheduled student’s activities, developed and maintained events calendar.
  • Organized files for each student containing documents indicative of their activities and attendance.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Education

Bachelor of Arts - Writing and Literature

LaGuardia Community College Of The City University Of New York
Long Island City, NY
01.2015 - 01.2018

Skills

    Email Management

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Software

Slack

Microsoft

Asana

Salesforce

CRM

Google Cloud

Certification

Teaching English as a Foreign Language, i-to-i TEFL 2020

Timeline

Assistant Project Manager

Skyline Industries
06.2018 - 06.2019

Head Cashier

Grand Wine & Liquor
01.2016 - 06.2018

Bachelor of Arts - Writing and Literature

LaGuardia Community College Of The City University Of New York
01.2015 - 01.2018

Administrative Assistant/Cooking Educator

Young Chef’s Academy
06.2013 - 08.2013

Plant-Based Professional, Rouxbe - 2020

Teaching English as a Foreign Language, i-to-i TEFL 2020

Briana Prieto