Briana Quenga
Fresno,CA
Summary
Skilled in maintenance and repair with background in efficiently resolving issues ranging from minor repairs to complex system faults. Possess advanced knowledge of various tools, equipment, and techniques relevant to job success. Strengths include problem-solving, time management, and ability to work independently or as part of a team to meet operational goals. Contributed to enhancing facility safety and reducing downtime through proactive maintenance strategies and quick response to emergency repair needs.
Overview
33
33
years of professional experience
Work History
General Maintenance Technician
Federal Bureau Of Prisons
Phoenix, AZ
10.2022 - 09.2024
- Repaired plumbing fixtures such as sinks, toilets and faucets.
- Troubleshot mechanical problems using specialized diagnostic tools.
- Installed drywall, flooring tiles, insulation and other building materials according to specifications.
- Repaired roof leaks by patching or replacing damaged shingles or panels.
- Responded to emergency calls for repair services outside normal business hours.
- Completed preventative maintenance tasks on schedule to avoid costly breakdowns.
- Provided technical support to staff members regarding maintenance issues.
- Operated hand and power tools to complete repairs.
- Installed new systems, replacement parts and components to maintain proper operation.
- Read and interpreted equipment and work orders to properly perform required maintenance services.
- Cleared clogged drains and replaced valves, faucets and fixtures.
- Completed basic carpentry tasks and installed shelves, hooks, and closet rods to meet customer needs.
- Changed HVAC filters and cleaned condensation drains to perform preventive maintenance on HVAC systems.
Board-up Specialist
Reliable Construction Unlimited
Fullerton, CA
12.2020 - 10.2022
- Specialized in securing buildings and properties after damage of various types and sizes.
- Conduct a thorough assessment of the property to determine the extent of the damage.
- Repaired doors, locks, and door handles to ensure proper access and closure.
- Measured, cut, and installed window board and door board in accordance with specifications.
- Lifted heavy materials into place during installation process.
- Cleaned up job sites after completion of projects.
- Used hand tools such as drills, saws, hammers, levels, tape measures.
- Provided customer service by answering questions about product features and benefits.
Property Maintenance
Self Employed
Huntington Beach
02.2019 - 12.2020
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components, and restore functionality.
- Removed damaged portions of walls, walkways, partitions, and other similar structures in preparation for repairs.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Installed new locks, door handles, and door closers.
- Examined alarm systems and monitors to meet fire marshal standards and safeguard personnel.
Estate/Probate Administrator
Estate of Keith Ballard
Lennox
06.2014 - 10.2019
- Managed costs and billing, and resolved financial discrepancies effectively through organizational management of account information.
- Initiated timely project management within budget constraints for multi-faceted problems concerning the estate.
- Optimized organizational systems for payment collections, AP/AR, deposits, and record keeping.
- Performed billing, collection, and reporting functions for the entire Estate beneficiaries annually.
- Developed a highly efficient administrative team through ongoing coaching and professional development opportunities.
- Readied ordinances and proclamations for official execution and distribution.
- Prepared and processed forms and orders for civil claims, criminal cases, and traffic cases.
- Attended all court proceedings and recorded minutes of legal actions and proceedings.
Administration Assistant
Adecco
Fresno
09.2013 - 06.2014
- Review all incoming and outgoing contracts for alignment with client contracting standards
- Manage project administration function
- Oversee compliance, train and develop project administration team, lead continuous improvements in the skills of the team
- Manage day-to-day insurance operations, including communication regarding compliance with insurance requirements of all contracts
- Audit subcontractor insurance compliance regularly.
Executive Assistant
Encourage Tomorrow
Fresno
11.2012 - 09.2013
- Prepared documents, reports, and presentations for executives and board members using advanced software proficiencies
- Screened calls and emails and initiated actions to respond to or direct messages for managers
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity
- Created expense reports, budgets, and filing systems for the management team
- Updated executives on changing business needs by thoroughly documenting internal and client meetings
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Developed and maintained an automated alert system for upcoming deadlines on incoming requests and events
- Worked collaboratively with auditors throughout reviews, offering assistance and clerical support
- Researched, proposed, and implemented vendor agreements to decrease costs and improve services
- Coordinated events and worked on ad hoc projects
- Worked with senior management to initiate new projects and assist in various processes
- Upheld strict timetables by maintaining accurate, balanced calendars
- Promoted team productivity by keeping supplies organized and well-stocked
- Volunteered to help with special projects of varying degrees of complexity
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
Case Manager
American Arbitration
Fresno
02.2006 - 11.2011
- Schedule and coordinate hearings and/or conference calls, AIR calls, and pre-hearing preparation calls to ensure all client needs are met
- Active participant in Leadership training
- Maintain 80 plus files ranging from $9,000.00 up to $30,000,000.00
- Experienced in billing procedures and familiar with financial reports
- Knowledgeable in the Arbitration Rules and Procedures and appropriate laws
- Consistently maintains a current calendar of all critical deadlines
- Able to efficiently handle large caseloads while assisting others on their caseloads
- Obtain and provide information from clients to establish the best possible services
- Provide community resource information pertaining to local law firms, attorneys, facilities to conduct meetings, restaurants, hotels, directions, deadline-specific filings, payment arrangements, contact information verification, and valuable mentor to other members of the team
- Familiar with a neutral roster and able to fulfill the needs of clients while also providing important feedback to business development to properly maintain the needs of the clients
- Performed a variety of administrative activities requiring a thorough knowledge of organizational procedures and precedents; uses independent judgment within the framework of established policies and objectives in decisions affecting the arbitration process
- Assessment, planning, and facilitation for options and services to meet an individual's arbitration needs through communication and available resources to promote quality cost-effective outcomes
- Collaborate with the panelists to develop and administer their ADR practice.
Executive Assistant/ Operations Administrator/ Receptionist
The Empire Company
Zeeland
08.2001 - 04.2005
- Developed and maintained the DRP (Disaster Recovery Program)
- Implemented the recycling program and reduced overhead costs
- Complete forms in accordance with company procedures
- Compose, type, and distribute meeting notes, routine correspondence, and reports
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Arrange conferences, meetings, and travel reservations for office personnel and maintained scheduling and event calendars
- Locate and attach appropriate files to incoming correspondence requiring replies
- Mail newsletters, promotional material, and other information make copies of correspondence and other printed material
- Open, read, route, and distribute incoming mail and other material, and prepare answers to routine letters
- Set up and maintain paper and electronic filing systems for records, correspondence, and other material
- Order and dispense supplies
- Take dictation and transcribe information
- Conduct searches to find needed information, using such sources as the Internet
- Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions
- Supervise other clerical staff, and provide training and orientation to new staff
- Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications
- Managed hourly and bi-weekly payroll process for over 150 clients assuring a timely and accurate preparation of paychecks and labor accounting
- Verified and submitted timekeeping information for accurate and efficient payroll processing
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to the payroll processing database
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records
- Checked figures, postings, and accounting documents for correct entry, mathematical accuracy, and proper coding
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare, and various employee deductions, annuity contributions, and retirement plan withholdings
- Applied knowledge of regulations, employment law, and tax code to keep operations in compliance with applicable standards
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution
- Managed time entry batch for system-wide leave entered and changes, imported data for correct salary rate and monthly leave without pay (LWOP).
Payroll Specialist
Total Pay Management
Kingsburg
05.1991 - 09.2000
- Insured proper temperature of the product and delivered product for staging in transportation
- Provided daily supplies needed for employee-maintained machines and the product assembly line
- Located proper slots on storage racks and set pallets in place with forklift
- Removed orders from storage, wrapped and staged for shipments
- Handled multiple tasks simultaneously to maximize work efficiency
- Transported goods between warehouse locations according to shipment and storage needs
- Managed hourly and bi-weekly payroll process for over 150 clients assuring a timely and accurate preparation of paychecks and labor accounting
- Calculated salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, termination, and garnishments
- Researched and resolved time discrepancies
- Adjusted employee tax status along with information regarding withholding
- Responded to employee questions and requests for information in a timely and knowledgeable fashion
- Responsible for ergonomic modification to employees' work stations, generated safety reports, implemented safety incentive programs
- Adhered to established procedures and posted orders to enforce company rules, policies, and regulations to the general public
- Worked independently and collaboratively to resolve urgent issues to protect lives and property
- Communicated with the security team and building supervisors using two-way radios, mobile phones, and other technological devices
- Updated shift logs and produced daily reports to document security activities and specific incidents
- Responsible for all aspects of generating inventory, security, payroll, and expense reports
- Accountable for recruiting and maintain vendor contracts and purchase orders
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses
- Developed and implemented new procedures for improving inventory control and reducing the time required locating parts by modifying part numbers and locations.
Logistics Shipping Coordinator
Cedar Avenue Recycling
Fresno
- Accurate and timely entry of complex technical orders, coordinated with other departments as necessary to fulfill customer special requirements
- Prepared export documentation (commercial invoices, certificates, packing lists, certificates of origin)
- Maintaining and servicing all requests for top accounts
- Coordinated logistics with freight forwarders, couriers, and other carriers for the movement of goods in the most cost-effective manner
- Sell commodities and compare pricing
- Coordinate all shipments in order to meet client expectations and deadlines
- Communicate with clients for new orders, status updates, and general questions
- Maintain inventory records and provided weekly updates to other departments
- Create documentation for shipments: invoices, packing slips, and customs documents
- Create templates of shipping reports and various logs
- Handle a variety of administrative tasks: data entry, filing, and answer phone calls.
Education
AS/BS Transfer Criminology -
Fresno City College
Fresno08.2005
Skills
- Good listening skills
- Organization and time management
- Flexible & Adaptable
- Customer and client relations
- Multi-line Telephone Systems
- Rate negotiations
- Vendor relationship management
- Problem-solving skills
- Plumbing Repairs
- Building Maintenance
- Drywall Repair
- Mechanical Aptitude
- Power and hand tool use
Timeline
General Maintenance Technician
Federal Bureau Of Prisons
10.2022 - 09.2024
Board-up Specialist
Reliable Construction Unlimited
12.2020 - 10.2022
Property Maintenance
Self Employed
02.2019 - 12.2020
Estate/Probate Administrator
Estate of Keith Ballard
06.2014 - 10.2019
Administration Assistant
Adecco
09.2013 - 06.2014
Executive Assistant
Encourage Tomorrow
11.2012 - 09.2013
Case Manager
American Arbitration
02.2006 - 11.2011
Executive Assistant/ Operations Administrator/ Receptionist
The Empire Company
08.2001 - 04.2005
Payroll Specialist
Total Pay Management
05.1991 - 09.2000
Logistics Shipping Coordinator
Cedar Avenue Recycling
AS/BS Transfer Criminology -
Fresno City College
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