Briana Quintero
Dallas ,TX
Summary
Flexible Medical Receptionist who can maintain organization and handle communication in a fast paced medical office. Skilled with booking appointments and patient scheduling, registering patients and monitoring patient status, and performing insurance verification. Specialize in handling phone duties and monitoring communication.
Overview
10
10
years of professional experience
Work History
Server
The Original Sea Food Bar
08.2022 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Receptionist
Southwest Family Medicine Associates
11.2022 - 02.2023
- Greeting patients and their loved ones when they come for appointments
- Answering phone calls and emails from patients
- Maintaining an office schedule for other staff members
- Filing medical records and other documents
- Keeping the front desk or office organized and running smoothly
- Scheduling appointments and follow-ups for patients
- Calling patients to remind them of their appointments
- Using a computer, medical office software, and other technology to keep information organized and up-to-date
- Processing payments from patients
- Assisting patients with filling out forms and answering their questions
- Transcribing notes from doctors
- Keeping the waiting and reception areas clean and inviting
- Contacting insurance companies
- Maintaining a working relationship with the medical receptionists at other medical offices or departments
Cashier/Customer Sales Associate
Tommy's Terrific Carwash
01.2020 - 06.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Welcomed customers and helped determine their needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Addressed customer needs and made product recommendations to increase sales.
- Contributed to team objectives in fast-paced environment.
Receptionist/Patient Referral Coordinator
Shulkin Eye Associates
02.2018 - 11.2021
- Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
- Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.
- Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
- Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.
- Ensures availability of treatment information by filing and retrieving patient records.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
- Maintains operations by following policies and procedures, reporting needed changes.
- Contributes to team effort by accomplishing related results as needed.
- Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety
- Ensure complete and accurate registration, including patient demographic and current insurance information
- Assemble information concerning patient’s clinical background and referral needs
- Provide appropriate clinical information to specialist
- Contact review organizations and insurance companies to ensure prior approval requirements are met
- Provide specific medical information to financial services to maximize reimbursement to the hospital and physicians.
- Review details and expectations about the referral with patients
Optometrist Assistant
Eyeconic Vision
03.2017 - 01.2018
- Greeting customers, answering questions, and obtaining preliminary patient histories.
- Performing administrative duties, such as keeping records, scheduling appointments, filing insurance claims, performing bookkeeping, and managing inventory.
- Preparing patients for vision examinations, such as administering eye drops and seating patients at eye-testing machines.
- Assisting with vision examinations, such as performing depth and color perception tests and taking visual acuity measurements.
- Working with patients in vision therapy, and educating patients on the proper eye and contact lens care.
Receptionist
Metrocare Services
08.2014 - 02.2017
- Greets patients in the facilities and over the phone
- Assists doctors, nurses, and patients
- Schedules doctors’ appointments for patients
- Performs clerical and administrative tasks
- Prepares medical files
- Maintains and keeps patient information confidential
- Insurance verification and referrals
Education
High School Diploma -
Skyline High School
Dallas, TX05.2012
Skills
- Multitasking and prioritizing
- The ability to accept criticism and work well under pressure
- Bilingual
- Microsoft and book keeping skills
- Attentive to detail
- Professional phone etiquette
Timeline
Receptionist
Southwest Family Medicine Associates
11.2022 - 02.2023
Server
The Original Sea Food Bar
08.2022 - 03.2024
Cashier/Customer Sales Associate
Tommy's Terrific Carwash
01.2020 - 06.2022
Receptionist/Patient Referral Coordinator
Shulkin Eye Associates
02.2018 - 11.2021
Optometrist Assistant
Eyeconic Vision
03.2017 - 01.2018
Receptionist
Metrocare Services
08.2014 - 02.2017
High School Diploma -
Skyline High School
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