Briana Ramos
San Diego,CA
Summary
Bilingual administrative and clerical professional with hands-on experience in student services, customer support, and office operations within educational settings. Eager to contribute to the Southwestern College team as a Clerical Assistant by leveraging strong communication, technology, and student-centered service skills, support equitable access to campus resources, and enhance day-to-day office efficiency.
Overview
1
1
year of professional experience
Work History
Peer Ambassador
Southwestern College Outreach Department
Chula Vista, California
02.2024 - 07.2024
- Provided front-line clerical and student support during early admissions and registration cycles.
- Assisted students and families with navigating college services and campus resources.
- Applied working knowledge of FERPA, HIPAA, and OSHA regulations to support student and administrative functions.
- Utilized platforms including ConexEd, Cranium Cafe, PRONTO, Microsoft Office, and Colleague to assist students and manage office tasks; supported promotion and awareness of key student services like EOPS, DSS, FA, CARES, and CTC.
- Participated in high school outreach visits and community engagement events.
- Delivered virtual support using platforms such as ConexEd to answer questions and schedule appointments.
- Helped plan and facilitate workshops to promote college access and readiness.
In-Home Nanny
Private Family Home
San Diego, CA
05.2023 - 11.2023
- Provided attentive care to children from the ages of 7 to 14, and ensured developmental needs.
- Prepared daily routines for children, including educational development.
- Assisted with household errands, laundry, cleaning, and cooking.
- Maintained children's behavior, and communicated with parents.
- Maintained parents' requests, nap time, meals, tasks, medicine, and TV or technology use.
Education
Associate of Science - Allied Health
Southwestern College
Chula Vista, CA03-2026
Skills
- Bilingual: English & Spanish
- Conflict resolution and problem-solving
- Adaptability
- Attention to detail and accuracy
- Familiar with campus resources and student services
- Experience communicating with students, staff, and faculty
- File organization and document formatting
- Friendly and professional costumer service
- Time management and multitasking
- Team collaboration
Timeline
Peer Ambassador
Southwestern College Outreach Department
02.2024 - 07.2024
In-Home Nanny
Private Family Home
05.2023 - 11.2023
Associate of Science - Allied Health
Southwestern College
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