Bri Ana Rawlings
Upper Marlboro,MD
Summary
Friendly Bartender with exceptional interpersonal and cocktail preparation skills. Keeps work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender/Cocktail Waitress
Allure Bar And Lounge
02.2018 - Current
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Helped management plan and serve bar menu exceeding customer expectations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Resolved problems, improved operations and provided exceptional service.
- Developed strong communication and organizational skills through working on group projects.
Bartender/Cocktail Server
Entice Bar And Lounge
01.2022 - 04.2024
- Developed strong relationships with vendors, negotiating favorable pricing terms for liquor purchases.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Helped management plan and serve bar menu exceeding customer expectations.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Cocktail Server
1015 Lounge
10.2019 - 03.2020
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Played a key role in staff training, sharing knowledge of drink recipes and service techniques with newly-hired team members to ensure consistently high-quality customer experiences.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Maintained a clean and organized bar area for optimal efficiency during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Maintained clean and organized bar area.
- Checked guests' identification before serving alcoholic beverages.
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
Education
Mixology
Maryland Bartending School
College Park, MD06.2016
Skills
- Wine Knowledge
- Group reservations management
- Payment Processing
- Ordering bar supplies
- Food Service
- Ability to Lift 30 Pounds
- Fast Learner
- Bartending License
- Dining room management
- Liquor, beer, and wine knowledge
- Adaptability
- Professional Demeanor
- Problem-solving abilities
- Responsible Alcohol Service
- Monitoring Alcohol Consumption
- Banquet Events
- Interpersonal Skills
- Team training and development
- Drink Preparation
- Preparing garnishes
- Handling Difficult Customers
- Media Relations
- Customer Service
- TIPS Certified
- Customer service expertise
- Logistic Operations
- Multitasking Abilities
- Time Management
- Mixology Techniques
- Attention to Detail
- Cocktail Service
- Multitasking
- Reliability
- Memory retention
- Excellent Communication
- Hospitality service expertise
- Calm and Composed
- Strong multitasking
- Creative Mixology
- Teamwork and Collaboration
- Issue Resolution
- Good Conversationalist
- ABC standards
Certification
Mixology Certification
TIPS Certified
Languages
Spanish
Professional Working
Timeline
Bartender/Cocktail Server
Entice Bar And Lounge
01.2022 - 04.2024
Cocktail Server
1015 Lounge
10.2019 - 03.2020
Bartender/Cocktail Waitress
Allure Bar And Lounge
02.2018 - Current
Mixology
Maryland Bartending School
Mixology Certification
TIPS Certified
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