Briana Ream
Lancaster,PA
Summary
Dynamic professional with extensive experience at Wells Fargo & Company, excelling in relationship building and financial advising. Proven track record in enhancing customer satisfaction and compliance through personalized financial plans and effective communication. Adept at managing operations and fostering team collaboration to drive service efficiency and achieve organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Personal Banker
Wells Fargo & Company
05.2023 - Current
- Assisted clients in identifying financial needs and recommending appropriate banking products.
- Managed daily transactions, ensuring accuracy and compliance with bank policies.
- Educated customers on digital banking tools for enhanced self-service capabilities.
- Developed personalized financial plans to improve customer satisfaction and retention.
- Conducted regular account reviews to identify opportunities for upselling services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
Operating Manager
Jersey Mike's Subs
08.2020 - 05.2023
- Streamlined daily operations to enhance service efficiency and customer satisfaction.
- Mentored team members on best practices for food safety and employee training programs.
- Implemented inventory management systems, reducing waste and improving stock accuracy.
- Coordinated staff scheduling to optimize labor resources and meet peak demand periods.
- Collaborated with regional managers to align operational goals with company standards and objectives.
- Increased revenue by identifying new markets and developing strategies for expansion.
Head Chef
Franklin & Marshall College
02.2017 - 08.2020
- Led culinary team in preparing diverse menus for campus events and dining facilities.
- Developed and implemented food safety protocols, ensuring compliance with health regulations.
- Trained and mentored kitchen staff, enhancing skills and improving overall team performance.
- Streamlined kitchen operations to optimize workflow and reduce food waste effectively.
- Designed seasonal menus focusing on nutrition, sustainability, and student preferences.
- Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
- Placed orders to restock items before supplies ran out.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
Office Manager/Bookkeeper
John Herr's Village Market
07.2010 - 02.2017
- Streamlined office procedures to enhance operational efficiency and reduce processing time.
- Developed staff schedules ensuring optimal coverage during peak business hours.
- Managed vendor relationships, negotiating contracts for supplies and services.
- Oversaw inventory management processes to maintain stock levels and minimize waste.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Office Manager
HSA Counseling INC.
06.2007 - 07.2010
- Streamlined office operations by managing scheduling, communications, and documentation processes.
- Implemented efficient filing systems to enhance information retrieval and support staff productivity.
- Coordinated client intake procedures, ensuring compliance with organizational policies and confidentiality standards.
- Developed training materials for new employees, fostering a smooth onboarding experience and knowledge retention.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Education
High School Diploma -
Dayspring Christian Academy
Lancaster, PA05-2009
Skills
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
- Client relationship management
- Cash handling
- Fraud prevention
- Attention to detail
- Sales expertise
- Relationship building and management
- Banking policies and procedures
- Issues resolution
- Financial advising
- Account maintenance
- Regulatory compliance
- Verbal and written communication
- Data entry
- Time management
- Microsoft office
Certification
Licensed Notary
NMLS License
Timeline
Personal Banker
Wells Fargo & Company
05.2023 - Current
Operating Manager
Jersey Mike's Subs
08.2020 - 05.2023
Head Chef
Franklin & Marshall College
02.2017 - 08.2020
Office Manager/Bookkeeper
John Herr's Village Market
07.2010 - 02.2017
Office Manager
HSA Counseling INC.
06.2007 - 07.2010
High School Diploma -
Dayspring Christian Academy