Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Briana Reiser

Port Ewen

Summary

Scheduling professional equipped with extensive experience in managing calendars, coordinating appointments, and ensuring seamless operations. Known for reliability and adaptability in dynamic environments. Proven ability to collaborate with teams and maintain meticulous attention to detail.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Scheduling Specialist

Optum
11.2023 - 12.2024
  • Acted as first point of contact and set appointments for prospective clients.
  • Increased schedule adherence through consistent monitoring and real-time adjustments as needed.
  • Provided detailed information about available services and requirements.
  • Called customers to coordinate schedules and set appointments.
  • Documented calls and appointments using EMR and Netgen.
  • Resolved scheduling conflicts promptly, minimizing disruptions to daily operations.
  • Developed strong relationships with employees, fostering an atmosphere of trust that facilitated open dialogue about scheduling preferences or concerns.
  • Answered phone calls and answered questions from potential customers.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Compiled information from files and research to satisfy information requests.
  • Resolved customer problems and complaints.

Central Scheduler

Orthopedic Associates of Dutchess County
09.2022 - 03.2023
  • Ensured HIPAA compliance within all aspects of the central scheduler role, maintaining confidentiality of sensitive information at all times.
  • Managed high call volumes effectively through prioritization; triaging calls based on urgency and patient needs.
  • Scheduled patients for tests and consultations.
  • Maintained accurate patient records, ensuring smooth transitions between appointments and healthcare providers.
  • Improved patient satisfaction by promptly addressing inquiries and resolving scheduling issues.
  • Monitored appointment no-shows, implementing strategies to reduce their occurrence and minimize service disruptions.
  • Communicated information to patients regarding requirements for appointments and test preparation.
  • Provided excellent customer service during high-volume periods, remaining calm under pressure while maintaining accurate schedule coordination.
  • Reduced patient wait times with accurate and timely appointment scheduling.
  • Followed up with patients to reschedule missed appointments.

Front End Associate

Marshalls
10.2020 - 09.2022
  • Facilitated cash, check and credit transactions on cash register with 100% accuracy.
  • Fostered positive shopping experience, greeting customers with smile and offering help in locating products.
  • Processed transactions quickly and accurately, ensuring a seamless checkout experience for customers.
  • Assisted in inventory management and restocking, ensuring products were readily available for purchase.
  • Consistently met or exceeded individual sales targets set by store management on a regular basis.
  • Ensured accurate price labeling for merchandise items while managing shelf stocking duties as needed.
  • Maintained a clean and inviting store environment, promoting a positive shopping experience for all customers.
  • Increased customer satisfaction by providing knowledgeable product recommendations and friendly service.

Front End Associate

Marshalls
10.2018 - 03.2020
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Replaced merchandise stock throughout check-out lines and end-cap displays.
  • Facilitated cash, check and credit transactions on cash register with 100% accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Gathered shopping baskets and carts and relocated to designated areas.
  • Boosted customer loyalty, remembering regular customers' names and preferences.
  • Ensured pricing accuracy, regularly checking and updating price tags and promotional signage.
  • Provided exceptional customer service, quickly addressing and resolving customer inquiries and complaints.
  • Maintained clean and safe shopping environment, promptly cleaning spills and ensuring aisles were clear.
  • Facilitated smooth shift changes by preparing and organizing work area for next associate.

Education

Certification - Medical Coding And Billing

Suny Ulster
Stone Ridge, NY
05-2021

General Studies

Kingston High School
Kingston, NY
06-2020

Skills

  • Customer relations skills
  • Customer relations
  • Documentation skills
  • Documentation
  • Professional telephone demeanor
  • Recordkeeping
  • Professional demeanor on telephone
  • Strong work ethic
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Effective multitasking

Certification

Medical coding and billing

Timeline

Scheduling Specialist

Optum
11.2023 - 12.2024

Central Scheduler

Orthopedic Associates of Dutchess County
09.2022 - 03.2023

Front End Associate

Marshalls
10.2020 - 09.2022

Front End Associate

Marshalls
10.2018 - 03.2020

Certification - Medical Coding And Billing

Suny Ulster

General Studies

Kingston High School

Similar Profiles

CREATE PROFILE