Briana Reyes-Martinez
Edison,United States
Summary
Dynamic professional with a proven track record both in my school involvement and professional work, excelling in roles requiring exceptional customer service, team leadership, and bilingual communication skills. Leveraged Microsoft Office expertise and organizational prowess to enhance data management processes. Help front-line associates maintain high customer satisfaction by delivering solid support and managing escalated calls. With varied experience, I have been able to achieve significant improvements in patient experience and administrative efficiency, demonstrating a strong ability to multitask and prioritize in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Emergency Room Unit Secretary
Robert Wood Johnson Hospital
New Brunswick, New Jersey
10.2023 - 10.2024
- Greeted patients upon arrival in the ER unit, verifying their identity and insurance coverage.
- Assisted nursing staff with administrative tasks such as obtaining technical issues, documentation of medical histories, and updating patient information in the system.
- Maintained patient records and charts, ensuring accuracy and completeness of information.
Information Desk Clerk
Saint Peter's University Hospital
New Brunswick, NJ
05.2022 - 12.2023
- Oversaw Saint Peter's Hospital's front desk, greeted guests with a pleasant smile, in addition to superior customer service, and directed visitors/patients to specific destinations.
- Protected clients' rights by maintaining the confidentiality of personal and financial information.
- Collaborated with different departments within the hospital to deliver top-level customer service to customers, and effectively used a customer relationship management tool.
Marketing Manager Intern
Mural Painter Inc.
Hoboken, NJ
01.2020 - 06.2021
- Created or distributed online promotional material, such as social media posts, emails, or company blogs to promote the viewing of our feature on the amazing show, "Shark Tank." The promotional material was distributed in online communities through weblog, e-mail marketing programs, or online advertising.
- Investigated products or markets to determine areas for opportunity or viability for merchandising the companies murals or painting services, using online or offline sources.
- Formulated, directed and coordinated marketing activities and policies to promote services, working with highers.
Public Affairs Officer
SORAH - Student Organized Rutgers Against Hunger
Newark, NJ
10.2019 - 05.2020
- Developed multi-pronged approaches to keeping the organization in the Rutgers-Newark campus eye, including constant social media coverage and advertising weekly informational seminars.
- Guided the organization's image with a cohesive strategy encompassing everything from the logos used, to the topics addressed on the organization's social media platforms.
- Created favorable media coverage for the organization's activities by cultivating strong connections with media representatives and writing fresh, interesting press.
Education
Bachelor of Science - Environmental And Business Economics
Rutgers, The State University of New Jersey
New Brunswick, NJ06-2025
Skills
- Customer service
- Bilingual (Spanish)
- Professional telephone demeanor
- Multitasking and prioritization
- Microsoft Office
- Organization
- Data management
- Administrative support
Languages
Spanish
Native/ Bilingual
Timeline
Emergency Room Unit Secretary
Robert Wood Johnson Hospital
10.2023 - 10.2024
Information Desk Clerk
Saint Peter's University Hospital
05.2022 - 12.2023
Marketing Manager Intern
Mural Painter Inc.
01.2020 - 06.2021
Public Affairs Officer
SORAH - Student Organized Rutgers Against Hunger
10.2019 - 05.2020
Bachelor of Science - Environmental And Business Economics
Rutgers, The State University of New Jersey
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