Briana Rice
Tulsa,OK
Summary
Emotionally intelligent and computer-savvy individual with an Associate degree in Sociology. Seeking a position in which my experience will be further developed and utilized within your company. Committed and motivated with exceptional customer service and decision-making skills. Strong work ethic, interpersonal communications skills, professional demeanor, and great initiative.
Overview
9
9
years of professional experience
Work History
OB Technician
Pomona Valley Hospital
- Answering telephone and respond appropriately to basic questions/refer to appropriate person, take messages as needed and relay to appropriate person
- Inventory and restock all desk supplies in all units
- Assist with taking infant pictures
- Replace storeroom stock from Distribution Center Cart
- Check stock on shelves for labels re-label as necessary
- Check stock for expiration dates- remove expired stock as necessary
- Rotate stock forward on shelves when restocking
- Check and count all instruments used from LDRP Delivery cart after delivery, prepare all soiled instruments for sterilization, remove and properly dispose of trash and linen from delivery cart decontaminate LDRP delivery cart to Clean Room and restock, place placenta in freezer, clean infant warmer and fetal monitor, restock infant warmer, assemble packets, stock and rotate other special other special supplies for LDRP unit assist in setting-up LDRP rooms with LDRP Delivery cart infant warmer, and fetal monitor using aseptic technique, assist with setting-up wall suction, oxygen with tubing, and Laerdal bag
- Stock and rotate other special supplies for HROB unit Decontaminate HROB Delivery Cart with appropriate solution, restock HROB
- Stock and rotate other special supplies for unit.
ProMRO/ProPurchase Card Team
Home Depot
11.2021 - Current
- Assisted Home Depot Store Supervisors and Pro Desk associate with large orders
- Set up ProPurchase Card bulk request for big corporations
- Trained the new employees, on s program to be a trainer for the ProMRO department
- I was personally assigned to 2 special projects, 1
- Placing special orders for items we do not carry on the ProMRO website, 2
- Worked on project using HD Supply new SAP system to assist in the transfer of ProMRO order from the HomeDepot stores
- Responsible for providing customer service by responding to inquiries regarding product selection, services and issues
- Associates will be responsible for knowledge on 20,000 products and 3 catalogues
- Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals
- Provides full-scale, personalized customer service to dedicated accounts
- Manages accounts as required, including order follow-up, reporting and analyzing customer data, and order follow-through
- Resolves customer issues including issuance of credit concessions
- Investigates order issues, resolves conflicts, and creates standard operating procedures for long-term resolution
- Handles escalated customer calls
- Researches and suggests alternative products to customers
- Provides representation of products, increasing sales wherever appropriate or as requested
- Utilizes computerized system for tracking, information gathering, and/or troubleshooting
- Utilizes in-depth product knowledge to answer more specialized product calls
- Trains other associates as needed and serves as mentor for new hires
- Assists with systems testing
- May modify processes to resolve situations
- Under limited supervision, relies on experience and exercises independent judgment to determine the best approach to achieve desired outcomes
- Course of action is often determined by interpreting procedures and policies
- Work typically involves periodic review of output by a supervisor or direct customers of the process
- Is sought out and/or assigned to provide general guidance/direction, training, and technical assistance to junior level support personnel
- Contributes to employees' professional development but does not have hiring/firing authority.
Legacy IB COORD SLS PRICING STRAT
Home Depot
03.2021 - 11.2021
- Call Center
- Place and tracked orders
- Help with Web Access
- Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals
- Performs necessary follow-up to ensure customer service expectations are met
- Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs
- Researches and suggests alternative products to customers
- Provides representation of products, increasing sales wherever appropriate or as requested
- Uses computerized system for tracking, information gathering, and/or troubleshooting
- Resolves customer issues including issuance of credit concessions
- Refers complex, non-standard problems to supervisor.
Pro Customer Support B2B (Business to Business)
Home Depot
08.2020 - 03.2021
- Call Center
- Place and tracked orders
- Web support
- Managed Pro loyalty points.
Administrative Assistant
American StaffCorp
08.2017 - 08.2020
- Providing administrative and clerical support (mailing, scanning, faxing, copying, and filing)
- Handing request from the Staffing Recruiters
- Strictly adhering to office policies and procedures, especially regarding confidentiality
- Assist applicants with applications
- Background checks
- Onboarding (I9s)
- Employment verification, termination letters, offer letters
- Answer phone calls and taking messages
- Trained our front desk admins for our other 2 locations.
Customer Service Representative
Capital One
01.2016 - 06.2017
- Call center
- Handled all of the customer’s request
- Noting every single account
- Processed payments, extensions and due date changes
- Explained simple interest loans
- Advised customers how to save on interest during the life of the loan.
Cashier
Sears
05.2015 - 11.2016
- Cashier
- Sign up customers to be members of Shop Your Way
- Serve, delight engage our members while they shop their way
- Make sure I do everything I can to help the customers
- Customer Service
- Offered Sears credit cards.
Cashier
Dollar Tree
09.2014 - 05.2015
- Working on the register
- Stocking the shelves
- Helping customers find what they need.
Education
Diploma -
Colony High School
Social and Behavioral Studies Associate Degree -
Norco College
Skills
- Microsoft Office
- Outlook
- Excel
- Data Entry
- Power Point
- Proficient in Typing
- Salesforce
- Adaptability
- Multitasking
- Active listening
- Critical thinking
- Conflict resolution
- Interpersonal skills
- Interpersonal Communication
- Strong Work Ethic
- Effective Organization
- Customer Service
- Self-Driven and Motivated
- Documentation
References
- Tiffany Williams, 918-361-2146
- Liliana Muniz, 918-904-0914
- John Ledterman, 918-510-1961
- Karen Anderton, 918-510-4043
- Robert Busby, 904-200-7283
- Pam Brown, 918-951-4473
- Natalie Dejager, 918-892-9702
- Sumher Nero, 918-268-4036
Timeline
ProMRO/ProPurchase Card Team
Home Depot
11.2021 - Current
Legacy IB COORD SLS PRICING STRAT
Home Depot
03.2021 - 11.2021
Pro Customer Support B2B (Business to Business)
Home Depot
08.2020 - 03.2021
Administrative Assistant
American StaffCorp
08.2017 - 08.2020
Customer Service Representative
Capital One
01.2016 - 06.2017
Cashier
Sears
05.2015 - 11.2016
Cashier
Dollar Tree
09.2014 - 05.2015
OB Technician
Pomona Valley Hospital
Diploma -
Colony High School
Social and Behavioral Studies Associate Degree -
Norco College
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