Summary
Overview
Work History
Education
Skills
Timeline
Generic

Briana Riddle

Surprise,AZ

Summary

Diligent Customer Service Representative with experience managing phone, online and consultative communications with customers. Proactively built strong relationships with current and prospective customers, with a focus on customer retention. Consistently exceeded customer support and service expectations by resolving issues quickly, with exceptional empathy, care, and understanding. Passionate about delivering superior interactions with customers by hearing issues, requirements, and requests to provide first-class customized solutions and support. Top-notch skills in oral and written communication, organization, and data entry. Known for a collaborative approach and commitment to excellence both with clients and in the workplace. Proficiency in typing averaging 80-85 WPM.


Adept in animal handling and first aid, I elevated pet care standards at BSBC, mastering stress reduction and safety. My multitasking and professionalism enhanced client trust and operational efficiency. Achievements include significantly improving pet and owner satisfaction, showcasing my ability to blend hard and soft skills for impactful results. I handled unique and complex cases for both grooming and training with utmost empathy, compassion, and care. Knowledgeable about canine nutrition, and administering medications. I displayed proficiency in breed-specific and general pet grooming techniques in addition to exceptional attention to pet health and hygiene. Equipped with strong problem-solving abilities and excellent communication skills to achieve positive results resulting in high client satisfaction, and customer loyalty.

Overview

12
12
years of professional experience

Work History

Dog Groomer & Trainer

BSBC (SELF)
02.2021 - 06.2024
  • Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
  • Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
  • Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
  • Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
  • Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
  • Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
  • Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
  • Consistently ensured accurate record-keeping of client information, bookings, payments, and special requests for seamless business operations.
  • Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
  • Assisted in inventory management by tracking product usage and replenishing supplies as needed, maintaining optimal stock levels at all times.
  • Monitored animals for behavioral problems and signs of health issues.
  • Assisted with development of animal behavior modification plans.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Trained animals in behavioral compliance or other special routines or commands.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Collaborated with subject matter experts to create accurate training content.
  • Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
  • Strengthened relationships between handlers and working dogs by facilitating bonding exercises designed to build trust and mutual understanding.
  • Reduced dog behavioral issues through consistent application of positive reinforcement techniques.
  • Consulted with owners to discuss behavioral concerns and determine final goals.
  • Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
  • Evaluated animals to determine temperaments, abilities and aptitude for training.
  • Implemented puppy socialization classes that promoted early development of essential social skills and appropriate interaction with other dogs and humans.
  • Worked individually with dogs on track for higher-level certifications in obedience and show performance.
  • Imparted valuable knowledge on nutrition and exercise routines to clients, contributing to overall canine health improvement.
  • Offered guidance on selecting suitable equipment such as leashes, collars, and harnesses that promote proper handling techniques while walking or training dogs.
  • Instructed group classes to teach essential obedience commands, fostering well-behaved pets in various settings.
  • Attended clients and their dogs sport competitions to offer additional support and guidance.
  • Assisted clients in obtaining titling for sports, trick titles, and Canine Good Citizen (CGC).
  • Employed positive reinforcement with animals using "clicker-training" method, voice rewards and food rewards.
  • Addressed separation anxiety issues in dogs by implementing gradual acclimatization strategies, reducing stress for pets and owners.

Office Assistant

Allstate Insurance Co
07.2017 - 01.2021
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Streamlined communication within office, ensuring timely dissemination of important information to all staff members.
  • Enhanced document management efficiency, digitizing paper records and establishing easy-to-navigate filing system.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Processed incoming and outgoing mail and packages according to established procedures.

Customer Service Representative (TEMP)

Safeway Corporate
10.2016 - 01.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Answering calls in high volume.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Managed timely and effective replacement of damaged or missing products.
  • Sought ways to improve processes and services provided.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Respite Care Provider

Arizona Autism United
03.2014 - 08.2016
  • Provided safe environments for patients, addressing potential hazards and maintaining cleanliness in living spaces.
  • Assisted patients with personal hygiene tasks, promoting dignity and wellbeing.
  • Enhanced patient comfort with compassionate and attentive support during daily activities.
  • Developed strong rapport with patients, fostering trust and open communication while providing respite care services.
  • Managed challenging behaviors through positive reinforcement strategies, minimizing stress on both patients and their families.
  • Collaborated with families and healthcare teams to address patient needs effectively.
  • Coordinated recreational activities for patients, promoting socialization and cognitive engagement throughout the respite period.
  • Received consistent positive feedback from families on the quality of care provided, contributing to a high level of client satisfaction.
  • Assisted patients with mobility and transfers, ensuring safety and comfort during all movements.
  • Adhered to all relevant regulations and guidelines associated with respite care provision, maintaining a high standard of professionalism throughout each engagement.
  • Maintained detailed records of patient progress during respite stays, facilitating seamless transitions back to primary caregivers upon completion of service term.
  • Supported patients'' emotional well-being by listening empathetically to their concerns and providing reassurance as needed.
  • Assisted residents with basic activities of daily living.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Completed regular check-ins and progress report for each client.
  • Maintained entire family's schedule and organized events.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Recorded status and duties completed in logbooks for management.
  • Maintained strong connections within caregiver community to gain continuous knowledge.

Customer Service Representative

Circle K
04.2012 - 02.2014
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained clean and orderly work station.
  • Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
  • Ensured accurate cash handling and maintained a balanced register at the end of each shift.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
  • Maintained inventory of all saleable items.
  • Assisted with inventory management, helping to keep stock levels consistent and up to date.
  • Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Monitored store security measures, contributing to a safe atmosphere for both employees and customers.
  • Managed merchandise displays effectively, keeping shelves stocked and visually appealing for shoppers convenience.
  • Inspected fuel pumps and fuel tanks for proper operations and safety.
  • Created attractive merchandise displays to entice customers to make purchases.
  • Promoted special offers and discounts to customers to maximize sales.
  • Updated pricing information on in-store products to reflect current rates.
  • Removed safety hazards, soiled items, and trash from customer areas inside and outside of the store.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Improved food safety by diligently following proper food handling procedures and maintaining a clean work environment.
  • Set up kitchen every morning by turning on equipment, brewing fresh coffee on multiple coffee machines, stocking coffee creamer machines, grill, soda machines, condiments, cups, straws, and utensils.
  • Received, unpackaged and stored incoming food deliveries.
  • Kept work areas neat, clean and in full compliance with company standards and applicable health codes.
  • Utilized proper food handling techniques to minimize cross-contamination risks and the potential for foodborne illnesses.
  • Inspected equipment, refrigerators, and warming lamps to check compliance with safe operating levels.
  • Monitored and maintained required food temperatures for safety.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Trained new staff on food preparation and safety procedures.

Education

GED -

Central Arizona College
Apache Junction
11-2011

Skills

  • Animal handling expertise
  • Animal first aid
  • Canine CPR
  • Stress reduction techniques
  • Safety precautions and measures
  • Basic accounting
  • Multitasking Abilities
  • Record-keeping
  • Professionalism
  • Set appointments
  • Grooming and bathing
  • Tool sanitation methods

Timeline

Dog Groomer & Trainer

BSBC (SELF)
02.2021 - 06.2024

Office Assistant

Allstate Insurance Co
07.2017 - 01.2021

Customer Service Representative (TEMP)

Safeway Corporate
10.2016 - 01.2017

Respite Care Provider

Arizona Autism United
03.2014 - 08.2016

Customer Service Representative

Circle K
04.2012 - 02.2014

GED -

Central Arizona College

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Briana Riddle