Briana Riggs
Battle Mountain
Summary
Motivated and adaptable front office assistant with a talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment. I am dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
11
11
years of professional experience
Work History
Front Desk Agent
Comfort Inn Hotel
Battle Mountain
01.2024 - Current
- Greeted guests and checked them into the hotel efficiently.
- Managed incoming calls and directed inquiries to appropriate departments.
- Maintained cleanliness and organization of the front desk area.
- Assisted guests with reservations and provided local information.
- Processed payments and updated guest accounts accurately.
- Collaborated with housekeeping to ensure timely room readiness.
- Handled guest complaints and resolved issues promptly.
- Documented daily activities in a clear and organized manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Provided excellent customer service while upholding company policies.
- Managed cash drawer responsibly throughout shift.
Facilitator/Student Worker
Great Basin College
Battle Mountain
08.2014 - 01.2021
- Supported learners by providing additional guidance where necessary.
- Monitored progress throughout the course ensuring objectives were being achieved.
- Facilitated group discussions and activities to ensure successful outcomes.
- Organized materials and resources required for each session in advance.
- Managed logistics including scheduling, room bookings, catering orders.
- Provided timely follow-up after each session with participants, stakeholders, and other parties involved.
- Collected payments.
Education
Some College (No Degree) - Social Work
Great Basin College
Elko, NVSkills
- Guest relations
- Reservation management
- Payment processing
- Complaint resolution
- Front desk operations
- Customer relationship management
- Inventory oversight
- Cash handling
- Flexibility
- Telephone etiquette
References
References available upon request.
Timeline
Front Desk Agent
Comfort Inn Hotel
01.2024 - Current
Facilitator/Student Worker
Great Basin College
08.2014 - 01.2021
Some College (No Degree) - Social Work
Great Basin College