Hi, I’m
Briana Rivera
Ontario,CA
Summary
Customer service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems, offering 4+ years of experience. Adept at developing profitable and quality-focused processes.
Overview
7
years of professional experience
6
years of post-secondary education
1
Language
Work History
Allstate Insurance CompanyChandler, AZ
Liability Claims Adjuster
07.2021 - 09.2021
Job overview
- Examined claims forms and other records to determine insurance coverage.
- Followed up with insured individuals regarding deductibles payments.
- Verified insurance claims and determined fair amount for settlement.
- Evaluated evidence with ultimate goal of creating positive outcomes for client's claims.
- Drafted investigative reports covering phases of investigation in each case.
- Analyzed information and evidence gathered by both insureds and claimants to determine liability and negotiate settlements.
- Conducted full claim investigations and reported updates and legal actions.
- Followed up with customers on unresolved issues.
- Addressed average of 50 customers each week.
Allstate Insurance CompanyChandler, AZ
Claims Subpoena Processor
11.2020 - 07.2021
Job overview
- Examined legal documents submitted to courts for adherence to laws and court procedures.
- Answered inquiries from third party. vendors regarding court appearances and trial dates.
- Maintained docket calendar and database for company records.
- Prepared over 30+ subpoenaed claim files documents daily.
- Received intake and reviewed subpoenas and similar inquiries for production of information in connection with legal proceedings.
- E-mailing, scanning, and faxing or otherwise arranging for delivery of legal correspondence and materials to lawyers.
- Conducted follow up calls and track status of documents.
- Maintained daily calendar and computer files to ensure tasks were completed timely and properly documented.
- Organized files, monitored calendars for deadline meetings, inputting information into file database and case management software
Allstate Insurance CompanyChandler, AZ
Casualty Claims Processor
10.2019 - 11.2020
Job overview
- Performed clerical duties, including data entry, filing paper documents, email, calendar management, and word processing.
- Assisted casualty adjusters on represented bodily injury, uninsured motorist bodily injury, and underinsured bodily injury claim files.
- Retrieved, faxed, and emailed supporting documents to vendors or others as directed.
- Ordered reports and medical records. (Compex, Beverly & Clymer, &. Accurint)
- Received incoming internal calls.
- Contacted claim related third parties to obtain/ provide necessary information to comply with quality and process standards.
- Assisted medical adjusters with file handling by responding to bodily injury demands in a timely manner and ordering documents such as declaration pages when needed.
Allstate Insurance CompanyChandler, AZ
Claims Service Specialist
02.2017 - 10.2019
Job overview
- Executed first notice of loss for Allstate and non Allstate customers.
- Proposed settlements for uncomplicated issues to resolve claims.
- Followed up with customers on unresolved issues.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Facilitated vehicle inspections for customers and claimants when applicable.
- Acted as claims subject matter expert, answering internal and external questions and inquiries.
- Mentored and trained onboarding new hires
- Facilitated Skype meetings and group projects for the training class.
Ross Dress For LessOntario, CA
Front End Supervisor
10.2014 - 02.2017
Job overview
- Trained team members in successful strategies to meet operational and sales targets.
- Strategically scheduled team members to maintain optimal staffing at all times.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained transaction security by verifying payment cards against identification.
- Prepared merchandise for sales floor by pricing or tagging.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Counted money in drawers at beginning and end of each shift.
- Operated cash register to record transactions accurately and efficiently.
Education
Chaffey CollegeRancho Cucamonga, CA
No Degree from Paralegal Studies
06.2011 - 04.2013
Huntington Park - Bell Community Adult SchoolHuntington Park, CA
High School Diploma
09.2007 - 06.2011
Skills
Automobile claims specialist
Microsoft Word
Florida Claims Adjuster License
Highly motivated
Advanced computer skills
Advanced oral and written communication skills
Team building and leadership
Accomplishments
- Telephone Service - Professionally processed 50+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Liability Claims Adjuster
Allstate Insurance Company
07.2021 - 09.2021
Claims Subpoena Processor
Allstate Insurance Company
11.2020 - 07.2021
Casualty Claims Processor
Allstate Insurance Company
10.2019 - 11.2020
Claims Service Specialist
Allstate Insurance Company
02.2017 - 10.2019
Front End Supervisor
Ross Dress For Less
10.2014 - 02.2017
Chaffey College
No Degree from Paralegal Studies
06.2011 - 04.2013
Huntington Park - Bell Community Adult School
High School Diploma
09.2007 - 06.2011