Briana Robinson
Dallas ,TX
Summary
Proven track record in high-volume service environments, exemplified at Krave Haven, where I excelled in customer satisfaction and revenue growth. Skilled in liquor, beer, and wine knowledge and renowned for exceptional customer service. Demonstrated ability to increase sales through upselling, with a strong multitasking ability and a team player attitude, ensuring operational excellence.
Overview
5
5
years of professional experience
Work History
Bartender/Waitress
Krave Haven
02.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Waitress/Bartender
American Airlines
09.2022 - 02.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Served high customer volumes during special events, nights, and weekends.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender
Arlington Improv
12.2020 - 09.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Education
High School Diploma - General Studies
South Oak Cliff High School
Dallas, TX05.2013
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Patience and Tolerance
- Cleanliness and hygiene
- Payment Processing
- Alcohol awareness
- Food Service
Timeline
Bartender/Waitress
Krave Haven
02.2024 - Current
Waitress/Bartender
American Airlines
09.2022 - 02.2024
Bartender
Arlington Improv
12.2020 - 09.2022
High School Diploma - General Studies
South Oak Cliff High School
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