Briana Robles
Lansing,IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Public Service Representative
Franciscan Physician Network
01.2023 - Current
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Educated customers about billing, payment processing and support policies and procedures.
- Handled customer inquiries and suggestions courteously and professionally.
Server
Beggars Pizza
08.2018 - 01.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Postal Carrier
United Sates Postal Service
08.2022 - 12.2022
- Planned and cased mail in sequence of delivery for designated route.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Distributed mail on foot to residences and businesses.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
Front Desk Receptionist
H&r Block
12.2016 - 04.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Education
No Degree - Business Management
South Suburban College of Cook County
South Holland, ILHigh School Diploma -
George Roger Clark
Whiting, IN05.2016
Skills
- Paperwork Processing
- Scheduling
- Product Knowledge
- Microsoft Office Suite
- Customer Service
- Call Management
- File Organization
- Skilled in epic
- Organized
- Oral and Writing Communication
- Listening Skills
- Telephone Etiquette
Timeline
Public Service Representative
Franciscan Physician Network
01.2023 - Current
Postal Carrier
United Sates Postal Service
08.2022 - 12.2022
Server
Beggars Pizza
08.2018 - 01.2023
Front Desk Receptionist
H&r Block
12.2016 - 04.2021
No Degree - Business Management
South Suburban College of Cook County
High School Diploma -
George Roger Clark