Summary
Overview
Work History
Education
Skills
Timeline
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Briana Rush

Briana Rush

Hiram,GA

Summary

Dedicated Health Science graduate with extensive hands-on experience in customer service, hospitality, and administrative support. Seeking to leverage my skills and knowledge in a professional healthcare or health administration role committed to improving patient care and operational efficiency.

Overview

8
8
years of professional experience

Work History

Case Manager / Appeal Specialist

Premier Disability Services-Remote
12.2020 - Current
  • Managing caseloads of over 150+ clients weekly; while researching, filing records, maintaining data input and tracking status of appeals in a timely manner
  • Interviewing clients, assisting in navigating, reviewing, and analyzing case eligibility
  • Collaborating with medical professionals and vocational experts for pertinent documentation, info, evidence, and testimony to assist in determination process
  • Compiling and reviewing medical records, employment history, and other pertinent documentation to build strong cases
  • Assisted clients in completing and submitting denial applications for Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI)

Front Desk Agent

Bestwestern Plus
03.2020 - 12.2020
  • Managed guest check-ins and check-outs, delivering excellent customer service to enhance guest satisfactions
  • Responsible for conflict resolution, concierge services, and accurate record keeping
  • Coordinated with ancillary staff to maintain standards conducive to retain professionalism

Student Assistant

Valdosta State University
01.2019 - 08.2020
  • Provided administrative support to the advising office, assisting with daily operations
  • Scheduled and coordinated advising appointments for nursing and health science students, optimizing advisors' availability
  • Maintained accurate student records, including updating advising notes, tracking progress, and ensuring confidentiality
  • Utilized university systems and databases to manage student information and generate reports for advisors

Cashier

Arby's
08.2017 - 12.2019
  • Utilized interpersonal skills to serve and promote a positive dining experience
  • Handled food preparation and ensured compliance with health and safety standards
  • Engaged with team members to promote new items and maintain high standards

Office Administrator (Internship)

West Rock Inc
05.2017 - 08.2017
  • Maintained general administrative support: filed, organized, and mailed outgoing orders
  • Communicated to local and international customers for support
  • Organized and scheduled appointments with Microsoft Outlook
  • Composed and distributed email, correspondence memos, letters, faxes and forms

Education

Bachelor of Science in Health Sciences -

Valdosta State University
Valdosta, GA
12.2022

Skills

  • Strong Written and Verbal Skills
  • Problem-solving and task management skills
  • Administrative Assistance
  • Appeals Management
  • Documentation Management
  • Data Analysis Proficiency
  • Case Management Tracking
  • Proficient in Microsoft Office Word/Excel, Google Workspace, and Project Management

Timeline

Case Manager / Appeal Specialist

Premier Disability Services-Remote
12.2020 - Current

Front Desk Agent

Bestwestern Plus
03.2020 - 12.2020

Student Assistant

Valdosta State University
01.2019 - 08.2020

Cashier

Arby's
08.2017 - 12.2019

Office Administrator (Internship)

West Rock Inc
05.2017 - 08.2017

Bachelor of Science in Health Sciences -

Valdosta State University

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Briana Rush