Briana Ruth
Detroit
Summary
Proven expert in facilities maintenance and customer service, honed at companies like RNA Facilities Management. Excelled in creating sanitized, welcoming environments and resolving customer issues with empathy, boosting satisfaction. Skilled in time management and detail-oriented tasks, I significantly improved cleanliness standards and customer loyalty.
Overview
4
4
years of professional experience
Work History
Custodian
RNA Facilities Management
08.2024 - Current
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
Housekeeping Room Attendant
Holiday Inn Express Hotel
05.2023 - 02.2024
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
CVS Customer Service Technician
CVS
10.2022 - 04.2023
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
- Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
- Demonstrated exceptional attention to detail when documenting customer interactions and troubleshooting steps taken, leading to more efficient resolutions for future cases.
- Enhanced customer experience with personalized assistance and product recommendations.
Customer Service Representative
State Farm
01.2022 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Custodian
GDI Integrated Facility Services
01.2021 - 10.2021
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
Education
High School Diploma -
Lakeview High School
Saint Clair Shores, MI06-2020
Skills
- Cleaning and sanitizing
- Work independently
- Responsible and dependable
- Customer service
- Problem-solving
- Time management
- Skilled housekeeper
- Work prioritization
- Facilities maintenance
- Team collaboration
- Customer service-focused
- Attention to detail
Timeline
Custodian
RNA Facilities Management
08.2024 - Current
Housekeeping Room Attendant
Holiday Inn Express Hotel
05.2023 - 02.2024
CVS Customer Service Technician
CVS
10.2022 - 04.2023
Customer Service Representative
State Farm
01.2022 - 09.2022
Custodian
GDI Integrated Facility Services
01.2021 - 10.2021
High School Diploma -
Lakeview High School
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