Briana Saiz
Barstow,CA
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
11
11
years of professional experience
Work History
Barista
Starbucks
Barstow, California
05.2017 - 08.2025
- Followed health, safety and sanitation guidelines to pass state inspections.
- Coordinated with suppliers to ensure timely delivery of fresh coffee beans and other supplies.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Operated cash registers to process customer payments.
- Created complex, hand-crafted beverages based upon customer preferences.
General Manager
IHOP
Barstow, California
11.2014 - 12.2023
- Recruited, trained and empowered employees to achieve key performance indicators.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Created schedules and monitored payroll to remain within budget.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Supervised employees through planning, assignments, and direction.
- Ensured compliance with local health department regulations regarding food safety standards.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Barstow Adult School
Barstow, CA06-2021
Skills
- Communication skills
- Strategic planning
- Safety protocol
- Team player
- Time management
- Labor cost controls
- Staff motivation
- Inventory control
- Schedule management
Timeline
Barista
Starbucks
05.2017 - 08.2025
General Manager
IHOP
11.2014 - 12.2023
High School Diploma -
Barstow Adult School
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