Briana Sanchez
Katy,TX
Summary
Dedicated and hardworking professional with over 9 years of customer service experience seeking to join the Houston Fire Department as a firefighter. Motivated to serve the community, enhance public safety, and contribute to the team's success through strong work ethic, adaptability, and commitment to excellence.
Overview
7
7
years of professional experience
Work History
Receptionist
TMG-SLB
03.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Updated and maintained customer and client accounts with accurate information
- Managed conference room bookings and prepared spaces for meetings and events
- Monitored access control and addressed security breaches
- Responded to employee and visitor inquiries regarding company operations
Bartender
Orleans Seafood Kitchen
02.2023 - Current
- Prepared and served beverages in a fast-paced, customer-focused environment
- Maintained cleanliness and organization of the bar area to uphold health and safety standards
- Provided exceptional customer service, ensuring guests' needs were met promptly and professionally
- Managed cash and credit transactions accurately and efficiently
- Collaborated with team members to maintain smooth operations during busy shifts
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Mailroom Clerk
TMG-SLB
11.2021 - 02.2023
- Created detailed documentation for package tracking purposes, allowing recipients to monitor the status of their shipments in real time.
- Multitasked effectively in a fast-paced environment, prioritizing tasks appropriately to meet daily deadlines consistently.
- Improved mail processing efficiency by accurately sorting and distributing incoming mail to appropriate departments. Operated mail processing equipment and sorted mail manually for accurate distribution
- Maintained inventory and organized office supplies
- Maintained a well-organized mailroom, enabling quick retrieval of packages and correspondence for employees.
Cashier-Shift Lead
Orleans Seafood Kitchen
12.2017 - 11.2021
- Delivered friendly, efficient guest service and resolved customer concerns
- Handled cash transactions and performed end-of-day revenue reconciliation
- Trained new employees to enhance service quality and team productivity
- Collaborated with management to ensure smooth daily operations
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Some College -
Lonestar College System
Cypress, TXHigh School Diploma -
James E. Taylor High School
Katy, TX04.2023
Skills
- Strong organizational and multitasking abilities
- Calm under pressure
- Effective in high-stress environments
- Excellent communication and interpersonal skills
- Problem-solving and conflict resolution expertise
- Physical stamina
- Commitment to health and fitness
- Proficient in managing and maintaining records and supplies
- Highly reliable
- Teamwork and cooperation
Timeline
Bartender
Orleans Seafood Kitchen
02.2023 - Current
Receptionist
TMG-SLB
03.2022 - Current
Mailroom Clerk
TMG-SLB
11.2021 - 02.2023
Cashier-Shift Lead
Orleans Seafood Kitchen
12.2017 - 11.2021
High School Diploma -
James E. Taylor High School
Some College -
Lonestar College System
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