Briana Sanserino
Murrieta,Ca
Summary
Dynamic professional with extensive experience in account management and coordination, notably at Ferguson Enterprises Inc., where I excelled in streamlining operations and enhancing customer satisfaction. Skilled in instructional technology and cultural sensitivity, I've effectively managed diverse teams and projects, achieving significant improvements in efficiency and client engagement.
Overview
26
26
years of professional experience
Work History
Classified Substitute
Murrieta Valley Unified School District
01.2022 - Current
- Have filled positions at several campuses in the office as Secretary, Bookkeeper and Library Tech
- Long term at Vista Murrieta High School gave me exposure to several clerical positions within the office
Sales Account Management- Part Time
The C Group, Inc.
01.2013 - Current
- Monthly Sales reports for 6-8 sales people across multiple accounts
- Responsible for keeping records of displays at showroom locations across Southern California
- Communicate any concerns or issues with pricing, sales, factory availability and stock with the sales team and customers
- Run social media sites for advertising
Extended Warranty Coordinator
Ferguson Enterprises Inc.
01.2004 - 01.2013
- Process extended warranties for appliances sold within all Western US showrooms
- Process Purchase orders and communicate between salespeople and customers
Account Manager
Ferguson Enterprises Inc.
Irvine, CA
01.2004 - 01.2013
- Coordination between salesperson and customers
- Presented bids to builders, turned bids into orders, processed purchase orders to coordinate on time deliveries with project managers
- Handled all returns and change orders
- Worked with vendors to receive any returns, special pricing and updates in all price books and literature
- Attended all product knowledge meetings to maintain current in the ever changing market
- Performed sales duties for customers when the actual salesperson was not available and as a fill in on weekend shifts
Credit Coordinator
Ferguson Enterprises Inc.
San Luis Obispo, CA
01.2004 - 01.2013
- Responsible for the upkeep on all Central California accounts
- Created job accounts for current customers which included setting account limits and filing liens with the county
- Regulated account spending and handled all past due accounts including proceeding collections process when necessary
- Made decisions on account holds and releases
Office Manager
Jerry’s Plumbing and Heating
Santa Maria, CA
01.1999 - 01.2004
- Over saw a large variety of day to day operation
- Managed 10-20 plumbing and heating employees and 2-4 office staff
- Scheduled, arranged and dispatched all repair appointments and jobs ranging from 8-14 trucks daily
- Entered invoices into QuickBooks system to send out billing to customers
- Handled all overdue accounts with phone calls or processing collections paperwork
- Processed billing for all home warranty and Home Depot contracts
- Calculated weekly payroll for plumbing employees based on job materials and commission structure
Education
Alan Hancock College
Santa Maria, Ca01.1999
High School -
Righetti High School
Santa Maria, Ca01.1997
Skills
- Student engagement
- Cultural sensitivity
- Subject matter expertise
- Instructional technology
- Positive reinforcement
- Motivation techniques
- Activity management
Timeline
Classified Substitute
Murrieta Valley Unified School District
01.2022 - Current
Sales Account Management- Part Time
The C Group, Inc.
01.2013 - Current
Extended Warranty Coordinator
Ferguson Enterprises Inc.
01.2004 - 01.2013
Account Manager
Ferguson Enterprises Inc.
01.2004 - 01.2013
Credit Coordinator
Ferguson Enterprises Inc.
01.2004 - 01.2013
Office Manager
Jerry’s Plumbing and Heating
01.1999 - 01.2004
Alan Hancock College
High School -
Righetti High School
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